Medical Office Assistant

WELL Health Technologies Corp; Burnaby; On-site; CAD 26,000 - 30,000; Full time

Job summary

WELL Health Clinic Network Inc. in Kensington seeks a motivated Medical Office Assistant to support a fast-paced clinic, providing administrative and clinical assistance to ensure smooth operations and excellent patient care.

You will handle calls, scheduling, basic on-site lab tasks, patient check-in, room preparation, and maintain patient confidentiality, while collaborating with physicians and staff in a busy environment.

Qualifications

• High school diploma or equivalent is required.
• Exceptional customer service and a patient-focused approach.
• Strong interpersonal and teamwork abilities.
• Clear verbal and written communication skills.
• Attention to detail with good planning and organization.
• Ability to work both independently and collaboratively in a busy clinic.
• Problem-solving mindset and initiative.
• Professional and accountable work approach.
• Flexibility to work varying shifts as needed.
• MOA certificate program and OSCAR EMR experience are assets.

Responsibilities

• Administrative support: answer calls, greet patients, schedule appointments, manage referrals, assist with results and billing.
• Laboratory support: collect/prepare specimens and perform basic on-site tests with proper sterilization.
• Patient care support: check in patients, escort to exam rooms, assist with space preparation, and answer non-clinical questions.
• Privacy: maintain patient confidentiality and information security at all times.
• Clinic operations: perform other clinical and administrative duties as directed by clinic management.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Teamwork

Problem solving

Independent work

Flexibility

Initiative

Education

High school diploma or equivalent

MOA certificate program (asset)

Tools

OSCAR EMR

Job description

Entity: WELL Health Clinic Network Inc.
Position Title: Medical Office Assistant
Hourly Pay Range:$19–$22
Job Class: Full-Time
Work Location: Kensington

About the Company:

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”. To learn more about the company, please visit: www.well.company .

Position Summary:

We are seeking a motivated, patient-focused Medical Office Assistant to join our fast-paced specialty and family practice clinic at Kensington. Working collaboratively with physicians and clinic staff, you will provide administrative and clinical support to help ensure smooth clinic operations and excellent patient care.

What you will be doing:

• Administrative support: Answer calls and greet patients in a helpful, respectful, and efficient manner. Schedule appointments, manage referrals, support results management, and process billing.
• Laboratory support: Assist with collecting and preparing laboratory specimens and performing basic on-site tests, as trained and directed. Dispose of contaminated supplies and sterilize medical instruments according to clinic protocols.
• Patient care support: Check in patients, prepare and escort them to examination rooms, prepare examination and treatment spaces, respond to non-clinical questions, provide post-appointment assistance, and monitor the waiting room.
• Privacy and confidentiality: Maintain the confidentiality and security of patient information at all times.
• Clinic operations: Complete other clinical and administrative duties or special assignments as directed by clinic management and within the scope of the role.

You have:

• A high school diploma or equivalent.
• Exceptional customer service skills and a welcoming, patient-focused approach.
• Strong interpersonal skills and the ability to contribute positively to a team.
• Clear verbal and written communication skills.
• Strong attention to detail and the ability to plan, organize, and prioritize work.
• The ability to work independently and collaboratively in a busy clinic environment.
• Sound problem-solving skills and a willingness to take initiative.
• A professional, open, and accountable approach to your work.
• Flexibility to work varying shifts as required by the clinic.
• Previous experience as a Medical Office Assistant or completion of an MOA certificate program is an asset.
• Experience using OSCAR EMR is an asset.

Availability:

Applicants must be available for shifts within the following hours, based on clinic needs:

• Monday to Friday: 7:00 a.m.–7:00 p.m.
• Saturday and Sunday: 8:00 a.m.–5:00 p.m.

The hourly rate for this position falls within the range of $19–$22 and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive rate that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar. Learn more in our Sustainability Impact Report .