Medical Office Assistant

Restore Sports Medicine; Burnaby; On-site; CAD 25,000 - 33,000; Part time

Job summary

Restore Sports Medicine in Burnaby, BC, is seeking a part-time Medical Office Assistant to manage front-desk operations on-site. You will greet patients, answer calls, schedule appointments, and maintain patient records with accuracy.

The role also involves insurance verification, billing support, and general administrative duties to ensure a welcoming patient experience. The candidate should be detail-oriented, professional in communication, and able to work collaboratively in a fast-paced

Qualifications

• Strong phone etiquette and compassionate patient communication.

Responsibilities

• Greet patients, answer phones, and handle inquiries.
• Schedule and confirm appointments, update patient records.
• Process intake forms and coordinate with clinical staff for smooth patient flow.
• Verify insurance and assist with billing tasks.
• Perform data entry, filing, and maintain a clean reception area.

Skills

Phone etiquette

Appointment scheduling

Medical terminology

Insurance verification

Billing processes

Data entry

Patient records

Communication skills

Office software

Team collaboration

Education

Medical Office Assistant certification

Tools

Clinic management software

Microsoft Office

Job description

Company Description

Restore Sports Medicine is a team of healthcare professionals dedicated to helping patients live active and healthy lifestyles. The clinic focuses on sports medicine and rehabilitation, supporting individuals in returning to movement and performance safely. Team members collaborate to provide patient-centered care that emphasizes education, prevention, and recovery. Working at Restore Sports Medicine offers the opportunity to contribute to a supportive environment where patient well-being and functional improvement are core priorities.

Role Description

The Medical Office Assistant is a part-time, on-site role based in Burnaby, BC. This role supports the smooth operation of the clinic by managing front-desk activities such as greeting patients, answering phones, and handling inquiries. Daily responsibilities include scheduling and confirming appointments, updating patient records, processing intake forms, and coordinating with clinical staff to ensure efficient patient flow. The Medical Office Assistant also assists with insurance verification, billing-related tasks, and general administrative duties such as filing, data entry, and maintaining a clean and organized reception area. The role requires consistent attention to detail, professional communication, and a commitment to providing a welcoming experience for all patients.

We are looking to hire someone for M/W/F/Sa 12pm-7pm M/W/F and 7:30am-2:30pm most Saturdays.

Qualifications

• Strong phone etiquette and ability to handle patient inquiries professionally and compassionately.
• Proficiency in appointment scheduling and managing calendars within medical or clinical settings.
• Working knowledge of medical terminology to communicate effectively with patients and healthcare providers.
• Experience with insurance verification and basic understanding of billing processes.
• Administrative assistance skills, including data entry, filing, and maintaining patient records with accuracy.
• Excellent interpersonal and communication skills, with a focus on patient service and confidentiality.
• Comfort with using clinic management software and common office applications (e.g., email, spreadsheets).
• Ability to work collaboratively in a clinical team environment and adapt to a fast-paced setting.
• Previous experience in a medical office or healthcare environment is an asset.
• Relevant training or certification as a Medical Office Assistant or in healthcare administration is preferred.