Medical Office Assistant

Gladwin Physiotherapy & Health Clinic; Abbotsford; On-site; CAD 42,000 - 54,000; Full time

Job summary

Gladwin Physiotherapy & Health Clinic in Abbotsford, BC, is seeking a Medical Office Assistant for a full-time, on-site role. The candidate will manage patient reception, scheduling, and billing while coordinating patient flow to ensure a smooth clinic experience.

The position requires knowledge of medical terminology, insurance verification, and EMR software, with a focus on confidentiality and high-quality patient service.

Qualifications

• Strong phone etiquette and professional communication with patients, providers, and insurers.
• Experience with appointment scheduling and coordinating patient flow in a clinical setting.
• Familiarity with medical terminology and rehabilitation services is an asset.
• Knowledge of insurance verification, billing support, and third-party payers (ICBC/WorkSafeBC).
• Data entry, record management, and use of clinic management or EMR systems.
• Detail-oriented, confidential handling of patient information with a patient-first mindset.
• Completion of a Medical Office Assistant program or equivalent healthcare experience preferred.

Responsibilities

• Manage patient reception, answer phones, schedule and confirm appointments.
• Coordinate patient flow to ensure a smooth clinic experience.
• Verify insurance and third-party coverage; process payments and billing docs.
• Maintain organized medical records and prepare forms and correspondence.
• Support administrative tasks and collaborate with physiotherapists and staff.

Skills

Phone etiquette

Appointment scheduling

Medical terminology

Insurance verification

Billing support

EMR software

Data entry

Record management

Confidentiality

Customer service

Healthcare admin training

Education

Medical Office Assistant program

Tools

EMR software

Clinic management software

Billing software

Job description

Company Description

Our clinic provides expert physiotherapy care focused on helping individuals move better, feel better, and live better. A skilled team of registered physiotherapists delivers personalized, evidence-based treatment for injuries, chronic pain, post-surgical rehabilitation, and sports-related conditions. Services include manual therapy, exercise therapy, injury prevention, motor vehicle accident/ICBC claims, and WorkSafeBC management. With a patient-first approach, the clinic develops tailored treatment plans that address each person’s unique needs and goals. The team is committed to restoring function, reducing pain, and optimizing overall health.

Role Description

The Medical Office Assistant is a full-time, on-site role based in Abbotsford, BC, supporting the daily operations of a busy physiotherapy clinic. This position manages patient reception, answers phone calls, schedules and confirms appointments, and coordinates patient flow to ensure a smooth clinic experience. The Medical Office Assistant collects and updates patient information, verifies insurance and third-party coverage, and processes payments and billing-related documentation. Additional responsibilities include maintaining organized medical records, preparing forms and correspondence, assisting with administrative tasks, and collaborating with physiotherapists and other team members to support efficient, patient-centered care.

Qualifications

• Strong phone etiquette and professional communication skills with patients, providers, and insurers.
• Experience with appointment scheduling, calendar management, and coordinating patient flow in a clinical or similar setting.
• Working knowledge of medical terminology and familiarity with physiotherapy or rehabilitation services is an asset.
• Skills in insurance verification, billing support, and handling third-party payers (e.g., ICBC, WorkSafeBC).
• Administrative assistance capabilities, including data entry, record management, and use of clinic management or EMR software.
• High level of attention to detail, accuracy, and confidentiality when handling patient information.
• Customer service mindset with a patient-first approach and the ability to work in a fast-paced environment.
• Completion of a Medical Office Assistant program or equivalent training and experience in a healthcare setting preferred.