Medical Office Administrator

MedSleep Inc.; Port Coquitlam; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Benefits package

RRSP matching

Career growth

Patient impact

Team diversity

Job summary

MedSleep is seeking a friendly Medical Office Administrator to support patient flow and clinic operations in Port Coquitlam, BC. You will handle referrals, book appointments, manage charts, and assist with insurance pre-authorizations, billing, and reporting.

This in-person role requires strong organizational skills, customer service, and the ability to multitask in a dynamic sleep medicine environment. Training is provided and growth opportunities exist within our expanding national team.

Qualifications

• 1+ year of professional administrative experience (required).
• Experience in a healthcare or sleep therapy setting (asset).
• Working knowledge of EMR systems (asset).
• Excellent organizational and administrative skills with impeccable attention to detail.
• Ability to learn and adapt in a changing environment.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Effective time management under pressure and deadlines.

Responsibilities

• Handle referrals, book patient appointments, prepare charts, and manage filing and phone inquiries.
• Screen calls to determine urgency and schedule appointments as appropriate.
• Keep EMR system accurate and coordinate clinicians’ schedules.
• Obtain patient histories and insurance information; assist with pre-authorizations and claims.
• Create invoices, process payments, and prepare activity reports.

Skills

Administrative experience

Healthcare experience

Organizational skills

Customer service

Communication skills

Tools

EMR systems

Job description

Medical Office Administrator – Port Coquitlam, BC – Full-Time

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team – with new opportunities opening across our clinics all the time. As a Medical Office Administrator, you’ll be the friendly, organized presence patients rely on from their very first phone call, gaining genuine hands-on experience as you help guide them through every step of their sleep care journey.

Why Join Us?

• Comprehensive Benefits Package
• Company RRSP Matching
• Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
• Meaningful patient impact: as a patient's first point of contact, you make every visit count
• Opportunities for career growth
• A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team

Job Duties

• Handle referrals, book patient appointments, prepare patient charts, and manage filing and phone inquiries
• Screen calls from patients and others to determine their nature and urgency, then refer them or schedule appointments as appropriate
• Keep our EMR system accurate and up to date, and coordinate clinicians' clinic schedules
• Obtain patient medical histories and insurance information, and assist patients with insurance pre-authorizations and claim approvals
• Create invoices, process payments, track metrics, and prepare clinical activity reports as required
• Keep equipment clean and serviceable, arrange maintenance and repairs as needed, and maintain the clinic's professional appearance
• Provide day-to-day support to fellow team members and perform other related duties as assigned
• Hands‑on patient interaction, making every visit feel personal

Qualifications

• 1+ year of professional administrative experience (required)
• Experience in a healthcare or sleep therapy setting (an asset, not required – training is provided)
• Working knowledge of EMR systems (an asset)
• Excellent organizational and administrative skills with impeccable attention to detail
• The ability to quickly learn and understand various processes in a changing environment
• An assertive, professional, and friendly interpersonal manner with strong customer service values
• Strong written and verbal communication skills
• Time management skills and ability to work effectively under pressure and meet demanding deadlines
• Ability to multi-task, assess situations and prioritize tasks accordingly

Job Details

• Job type: Full-Time, Permanent
• Schedule: Monday-Friday8:30-5:00
• Location: Port Coquitlam, BC – in-person
• Wage:$19-$22 per hour

MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. We provide high-quality sleep therapy services across Canada, including clinical consultations, diagnostic testing, and treatment for sleep disorders.