Medical Office Administrator

Sandy Hill Community Health Centre; Ottawa; On-site; CAD 50,000 - 61,000; Full time

Job summary

Sandy Hill Community Health Centre is seeking a Medical Office Administrator to manage workflows and administrative responsibilities within the Integrated Health Services Program. This full-time position requires a bachelor's degree and strong leadership skills, with a focus on operational excellence and patient care. Benefits include comprehensive health plans and a supportive work environment that promotes a healthy work-life balance.

Benefits

Four weeks of holidays

Pension Plan (HOOPP)

Excellent Group Insurance Plan

Qualifications

• Minimum of 3 years in healthcare operations or related role.
• Advanced French oral skills and fluency in English required.

Responsibilities

• Manage daily workflow of medical assistants and administrative tasks.
• Ensure efficient operations and support patient care.

Skills

Leadership

Organizational Skills

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in health services, public health, or healthcare administration

Bilingual (French and English)

Tools

Inventory management systems

Basic procurement software

Job description

Internal/External Employment Opportunity

Position: Medical Office Administrator

Component/Team: Integrated Health Services

Status: Permanent, 1.0 FTE Full-Time (35 hours per week)

Salary Scale: $50,578 - $60,934 annualized salary plus benefits

Start Date: Immediately

APPLICATION DEADLINE: July 11, 2025 at 4:00 p.m.

Position Description:

This dual-role position involves managing the daily workflow of medical assistants, ensuring efficient and effective operations and handling admin procurement responsibilities for the Integrated Health Services Program and Centre’s Administration. The successful candidate will play a key role in maintaining operational excellence, supporting patient care, and enhancing efficient and effective use of resources. This position reports directly to the Team Lead of the Integrated Health Services Medical Office Assistants for program related work and will have a cross functional relationship to the Senior Finance Officer for Admin Duties.

Reporting Relationship:

This position is directly accountable to the Team Lead of the Integrated Health Services Medical Office Assistants for the carrying out of their duties, and through to the Director of Integrated Health Services and to the Executive Director.

Skills, Education and Experience:

Requirements for this position include:

Education and Language

• Bachelor’s degree in health services, public health, healthcare administration, or a related field (required), or equivalent experience
• Under the Centre’s designation to provide French Language Services, this position is designated bilingual essential:
• French (oral expression): Advanced +
• French (oral comprehension): Superior
• French (reading comprehension): Advanced
• Fluency in English, both oral and written

Professional Experience

• Minimum of 3 years of experience in healthcare operations, medical assisting, procurement, or a related role

Knowledge, Skills and Abilities

• Strong leadership and organizational skills with the ability to manage multiple priorities
• Excellent communication and interpersonal skills to collaborate effectively with staff, vendors, and other stakeholders
• Knowledge of clinical workflows and medical terminology
• Proficiency in inventory management systems and basic procurement software
• Ability to work independently and proactively solve problems

Sandy Hill Community Health Centre offers employees an excellent benefits package which includes four weeks holidays (pro-rated to part-time status) in addition to a Pension Plan (Healthcare of Ontario Pension Plan - HOOPP) and excellent Group Insurance Plan.

Conditions of Employment:

Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre’s hours of operation and program requirements and may include some evenings.

An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirement for this position and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre.

Accommodation:

SHCHC will provide accommodation for applicants with disabilities in its recruitment process.

If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Clients of the Centre are welcome to apply. Should a client become the successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. Assistance will be made available to find an alternative provider.

Only applicants selected for an interview will be contacted. No phone calls please.

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