Medical Assistant/Medical Office Administrator

LMC Healthcare; Ottawa; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

LMC Healthcare, a leading provider in diabetes care, is seeking a Medical Assistant/Medical Office Administrator to support their Ottawa clinic. The role includes both medical assistance and administrative support, requiring a background in patient care and experience with electronic medical records. This full-time, hybrid position offers a dynamic work environment focused on improving patient experience.

Qualifications

• Experience with patient care role including check-in and check-out duties.
• Prior work in a medical office requiring proficiency in EMR.
• Ability to manage phone calls and patient communications.

Responsibilities

• Prepare patients for evaluation, measure vital signs.
• Manage flow of patients and coordinate multidisciplinary visits.
• Perform administrative duties including managing schedules.

Skills

Proficient in medication review

Knowledge of Electronic Medical Records

Medical terminology knowledge

Computer skills

Typing skills

Education

Previous experience as a Medical Assistant (MA)

Previous experience as a Personal Support Worker

Experience as a Nurse

Experience in a medical office environment

Job description

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for aMedical Assistant/Medical Office Administratorwho can work for us on apermanent full-timebasis supporting ourLMC Ottawa clinic (4100 Strandherd Drive, Ottawa). This position is hybrid (on-site/remote split), primarily working on-site, Monday to Friday.

Responsibilities

Medical Assistant:

• Prepares the patient for the provider’s evaluation, which includes but is not limited to: documenting medical history, measuring vital signs, and recording the information in the patient's chart appropriately
• Reviews the patient’s medication list for accuracy, and records patient’s social and medical history in the Electronic Medical Record (EMR)
• Coordinates the flow of patients within the clinic to ensure the efficient use of the facility and the providers’ schedules
• Ensures that patient’s required investigations are available and liaises with medical facilities or by means of electronic software
• Promotes comprehensive and coordinated patient care by ensuring that the patient has access to, and is aware of, the entire LMC multidisciplinary team
• Prepares the examination rooms with necessary medical and office supplies
• Downloads various diabetes devices
• Attends required departmental and companywide meetings
• Assists with various administrative duties, as assigned
  
  

Medical Office Administrator:

• Performs check-in and check-out duties
• Manages phone calls, voicemails and patient emails
• Maintains providers’ schedule including confirming, scheduling and provider templates
• Reviews and updates patient’s health records
• Coordinates the patients’ visits across LMC’s multidisciplinary services
• Ensures that patient’s required investigations are available and liaises with medical facilities or by means of electronic software
• Assisting with scheduling referrals and diagnostic service appointments for all patients
• Uploads Faxes and Scans in a timely manner
• Addresses patients’ concerns or inquiries
• Handles incoming and outgoing mail, and shipments
• Maintains and orders the office and medical supplies, materials, and equipment
• Responds to physician-assigned tasks and inquiries
• Processes patient’s accounts receivable and payable (credit card, debit, and cash payments)
• Completes third party forms and letters in compliance with the legal requirements
• Attends required departmental and companywide meetings
• Assists with various administrative duties, as assigned
  
  

Requirements

• Previous experience as a Personal Support Worker, Medical Laboratory or Pharmacy Technician
• Previous experience as a Medical Assistant (MA) or Nurse
• Experience working in a medical office environment
• Proficient in medication review
• Proficient knowledge of Electronic Medical Records
• Sound knowledge of medical terminology
• Proficient computer and typing skills
  
  

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

We thank all candidates, however, only those candidates selected for an interview will be contacted.

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