Medical Office Administrative Assistant

Obstetrics and Gynecology Office; Markham; On-site; CAD 42,000 - 49,000; Full time

Job summary

A leading medical office in Markham is seeking a medical assistant/receptionist to provide high-quality patient care. The role involves coordinating appointments, managing patient inquiries, and supporting the physician with various administrative tasks. Candidates should have at least 2 years of experience in a medical setting, excellent customer service skills, and a commitment to patient care.

Qualifications

• Minimum 2 years experience in a medical clinic.
• Ability to work under pressure with minimal supervision.
• Knowledge of OHIP billing and office software is an asset.

Responsibilities

• Coordinates patient care including scheduling and follow-ups.
• Processes calls and manages patient inquiries.
• Maintains office supplies and manages patient flow.

Skills

Customer service

Problem-solving

Time-management

Communication

Tools

OHIP billing

Office software

Job description

I am looking for a medical assistant/receptionist to support the clinic, delivering high standards of quality respectful and professional care. Education preferred and previous experience (minimum 2 years) within a medical clinic is required. This is a 1 year contract position with potential extension to 2 years.

Candidate must be able to work well under pressure and require minimal supervision. Excellent time-management and problem-solving skills are essential as is a strong commitment to customer service and treating clients with courtesy and respect at every patient encounter. Knowledge of managing a clinical practice, office software and OHIP billings is an asset.

Excellent opportunity for direct patient interaction, professionalism, problem-solving skills, team player, integrity, an overriding sense of responsibility and dedication to patient care.

Duties include:

• Coordinates patient care: Scheduling of patient appointments, checking in, gathering patient demographics, answering questions, providing post-appointment follow up, and monitoring the waiting room.
• Accepts and processes calls from patients, doctor’s offices, labs, insurance companies, pharmacies, hospitals/urgent care centres and diagnostic centres. Processing incoming referrals/faxes/mail.
• Assists physician in communicating with patients and other health professionals
• Answers inquiries by phone and in person in a helpful, respectful, professional and efficient manner---good phone etiquette.
• Maintains appointment schedule and manages rescheduling.
• Schedules and manages OR bookings
• Performs tasks (including filing testing, uploading faxes, and filing, and booking referrals) in support of patient care.
• Ensures patient confidentiality.
• Responsible for cleaning and sterilizing of medical equipment
• Responsible for patient flow in and out of office and cleaning of exam rooms and washroom in keeping with current Covid-19 guidelines
• Assists physician when requested.
• Maintains office supplies including inventory, ordering and stocking
• Performs all other related clinical, administrative tasks or special tasks as required.
• Knowledge and management of OHIP billing and non OHIP billing, and also submission of insurance claims and reconciliations.

General Skills and Abilities:

• Excellent customer service including de-escalation skills
• Good written and verbal communication skills
• Speed and accuracy
• Excellent problem-solving skills
• Demonstrates good judgment

Job Type: Full-time

Pay: $42,000.00-$49,000.00 per year

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Markham, ON L6B 1B6: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical office: 2 years (required)

Language:

• English (required)

Work Location: In person

Application deadline: 2025-08-10
Expected start date: 2025-08-15