Medical Secretary/Receptionist

Alliance for Healthier Communities; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading health organization is seeking a Medical Secretary/Receptionist to join their team for a full-time position. The ideal candidate will be responsible for managing front-desk operations and supporting clinical staff, ensuring a seamless experience for patients. This role offers a competitive salary and a supportive work environment focused on professional growth. Applicants are expected to have strong communication skills and a medical office administration background.

Benefits

Competitive salary

Benefits including HOOPP

Supportive work environment

Opportunities for professional growth

Focus on employee well-being

Qualifications

• 5 years of experience in a medical office or clinic setting.
• Ability to work independently and as part of a team.
• Flexibility to work day and evening shifts.

Responsibilities

• Greet and check in patients in a professional manner.
• Schedule, confirm, and manage appointments.
• Maintain and update patient records in EMR systems.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking abilities

Knowledge of medical terminology

Proficiency in EMR systems

Proficiency in word processing

Education

Completion of a Medical Office Administration program

Job description

• POSITION: Medical Secretary/Receptionist
• STATUS: 9-month Full-time Contract with possibility of extension

Grand River Community Health Centre (GRCHC) is a dynamic, client-centred organization committed to delivering high-quality primary health care services to the diverse community of Brantford Brant and Norfolk. We are proud to have achieved the Canadian Centre for Accreditation (CCA) standards for quality in governance and management of Community-Based Primary Health Care - for the fourth consecutive time. This recognition reflects our unwavering commitment to excellence, accountability, and delivering high-quality care to our communities.

The Medical Secretary/Receptionist is the first point of contact for clients and visitors. This role involves managing front-desk operations, supporting clinical staff, maintaining patient records, and ensuring the smooth day-to-day clinic functioning.

Requirements:

• Completion of a Medical Office Administration program or equivalent experience
• 5 years of experience in a medical office or clinic setting
• Proficiency in electronic medical record (EMR) systems (e.g., PSS, TELUS Health)
• Proficiency in word processing and data input
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Knowledge of medical terminology
• Ability to work independently and as part of a team
• Patient-focused attitude
• Flexibility to work day and evening shifts

Responsibilities & Skills:

• Greet and check in patients in a professional and courteous manner
• Schedule, confirm, and manage appointments
• Answer phone calls and respond to inquiries or direct calls appropriately
• Maintain and update patient records in EMR systems
• Prepare and manage correspondence (letters, emails, faxes)
• Coordinate referrals and follow-up appointments
• Handle sensitive information with confidentiality and discretion

Why Work at Grand River CHC?

• Competitive salary of $21.25 to $25.58 per hour and benefits (including HOOPP) are offered.
• Supportive, team-oriented work environment with opportunities for professional growth.
• Work-life balance with a focus on employee well-being.
• Meaningful work that positively impacts the health and well-being of the Brantford community.

Employment is conditional upon having a full series of COVID-19 vaccinations

All applications must be submitted no later than 4:30 pm July 4, 2025. We appreciate your interest; however, only those invited for an interview will be contacted.

The Grand River Community Health Centre is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientations, and persons of any gender identity or gender expression.

To ensure there is an equal opportunity during the recruitment and selection process, Grand River Community Health Centre provides accommodation for applicants with disabilities upon request.