Medical Admin & Scheduling Specialist

ProResp, Inc; Greater Sudbury; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

3 weeks vacation to start

Comprehensive health & dental benefits

Pension

Employee Assistance Program

Paid sick days

Annual incentive program

Salary & performance reviews

Professional development opportunities

Job summary

ProResp Inc. is seeking a Client Service Representative (Medical Administration) in Sudbury to join our patient-facing CSR team.

This full-time role involves intake of new patients, maintaining electronic records, scheduling services, invoicing, and basic inventory management in a fast-paced community health setting. You will liaise between patients and staff, provide high-quality service over the phone and in person, and support billing and accounts receivable while upholding our commitment to

Qualifications

• 3+ years’ experience in frontline administrative support.
• Experience with electronic and paper patient records and accounts receivable.
• English communication skills; patient-facing experience.
• Medical terminology is an asset.

Responsibilities

• Intake of new patients and maintenance of electronic patient records.
• Provide high quality customer service both in-person and on the phone.
• Liaise between patients and staff for appointments, scheduling, products, info.
• Process referrals, orders, and triage priorities as appropriate.
• Resolve customer concerns with empathy and adhere to procedures.
• Process client purchases and complete invoicing; AR management.
• Maintain inventory of respiratory products and office supplies.

Skills

Customer service

Administrative support

Electronic records management

Invoicing

Inventory management

Education

High School diploma

Post-secondary education preferred

Tools

CRM software

Job description

ProResp Inc. is seeking a Client Service Representative (Medical Administration) in Sudbury to join our patient-facing CSR team.

This full-time role involves intake of new patients, maintaining electronic records, scheduling services, invoicing, and basic inventory management in a fast-paced community health setting. You will liaise between patients and staff, provide high-quality service over the phone and in person, and support billing and accounts receivable while upholding our commitment to