Client Service Representative - Medical Administration

ProResp, Inc; Northeastern Ontario; Vor Ort; CAD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Full-time employment

3 weeks vacation to start

Comprehensive benefits

Paid sick days

Annual incentive program

Company growth incentive

Open-door dialogue

Annual performance and salary reviews

Professional development

Zusammenfassung

ProResp, Inc. in Sudbury is seeking a Client Service Representative (Medical Administration) for a full-time permanent role. You will interact with patients, coordinate services in the community, and handle office administration and billing.

The position offers stable hours, comprehensive benefits, vacation, and growth opportunities within a technologically advanced team.

Qualifikationen

• 3+ years’ frontline administrative experience.
• Strong office procedures including records management, invoicing, AR, and inventory.
• Excellent English communication and empathy.
• Ability to work independently and in a team.
• Medical terminology knowledge is an asset.

Aufgaben

• Intake of new patients and maintenance of electronic records.
• Provide high-quality customer service in-person and by phone.
• First contact for service requests; liaise between patients and staff.
• Process referrals, orders, and triage priorities.
• Resolve concerns with empathy and adhere to procedures.
• Process client purchases and invoicing, manage AR.
• Maintain inventory of respiratory products and office supplies.

Kenntnisse

Customer service

Administrative support

Office procedures

Accounts receivable

Inventory management

Ausbildung

High School diploma

Post-secondary education preferred

Tools

CRM software

Jobbeschreibung

Client Service Representative (Medical Administration)
Location: Sudbury ProResp
Full-time Permanent Role (37.5hrs/week: Monday - Friday 9:00am - 5:00pm)
Salaried position: Starting around $24 - $26 / hour.

We are recruiting to fill an existing vacancy for aClient Service Representative(CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. We are looking for an addition to our CSR team. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management. ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications.We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe.

What We Offer:

• Full time, reliable employment with consistent office hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
• Paid sick days and annual wellness/floater day
• Annual incentive payment pro-gram
• Company growth incentive program
• Providing a voice in employee surveys and open-door dialogue
• Annual performance and salary reviews
• Challenging careers that impact patient care and the opportunity to learn constantly
• A positive, ethical and socially inclusive work environment that is supportive of professional development

Your Responsibilities:

• Intake of new patients and maintenance of electronic patient records
• Provide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demands.
• First point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general information.
• Process referrals, orders, and triage priorities as appropriate
• Resolve customer concerns with empathy and compassion while adhering to established procedures.
• Process client purchases and complete necessary invoicing, control accounts receivable
• Maintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory counts

Role Requirements:

• You must have 3+ years’ experience in afront-line administrative support role.
• Strong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory management
• English communication skills, situational sensitivity with patients, families, and referral sources
• Demonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a team
• Medical terminology experience/education is an asset.

Education: High School required. Post-secondary education preferred.

ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615.

This is a current and available opportunity with a growing, highly reputable organization. To learn more about our company please visit our website at www.proresp.com.