Mechanical Shop Clerk

OTTA ADESA Ottawa; Ottawa; On-site; CAD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

RRSP (Canada) with company match

HSA contributions (US) and FSA options

Job summary

OPENLANE’s Ottawa team is hiring a Mechanical Shop Clerk to support our mechanic shop operations with strong admin and automotive knowledge. You will source parts, prepare quotes, create work orders, perform data entry, and deliver excellent customer service across buyers, sellers and dealers.

Responsibilities include entering vehicle data, costing materials and labor, managing titles and post-sale documents, and handling invoices, quotes, and parts orders.

Qualifications

• 1–2 years of related experience in an administrative capacity.
• Strong customer service and communication skills.
• Able to efficiently respond to various requests at one time.

Responsibilities

• Provide excellent customer service by responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient, and courteous attention for all contacts and transactions.
• Assist buyers, sellers, and dealers with inquiries, registration procedures, and general requests.
• Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labor for dealer, retail, and commercial customers in accordance with SLAs and company procedures.
• Input vehicle information into inventory and digital auction platforms using computers or mobile devices.
• Assign stock numbers, open/prepare repair orders (including descriptions of repairs and services authorized), manage vehicle titles, and process pre- and post-sale transaction documents.
• Print window stickers, remove license plates, and organize sale files.
• Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks.

Skills

Customer service

Communication

Tools

AMS

VTrace

Google Suite

OPENLANE systems

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Mechanical Shop Clerk with experience in general office and automotive shop administration who will be responsible for supporting our mechanic shop operations. You will be involved in sourcing parts, preparing quotes, creating work orders, data entry, and customer service.

You Will:

• Provide excellent customer service by responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient, and courteous attention for all contacts and transactions.
• Assist buyers, sellers, and dealers with inquiries, registration procedures, and general requests.
• Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labor for dealer, retail, and commercial customers in accordance with SLAs and company procedures.
• Input vehicle information into inventory and digital auction platforms using computers or mobile devices.
• Assign stock numbers, open/prepare repair orders (including descriptions of repairs and services authorized), manage vehicle titles, and process pre- and post-sale transaction documents.
• Print window stickers, remove license plates, and organize sale files.
• Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks.

Must Haves:

• 1–2 years of related experience in an administrative capacity.
• Strong customer service and communication skills.
• Able to efficiently respond to various requests at one time.

Nice to Haves:

• Prior experience as a service counter admin is an asset.
• Familiarity with Google Suite.
• Experience with AMS, VTrace, and other OPENLANE systems.

Note:

This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation Range of Hourly:

$21.00 - $23.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug‑free workplace.