Mechanical Service Advisor

TORO ADESA Toronto; Brampton; On-site; CAD 37,000 - 41,000; Full time

Job summary

OPENLANE is seeking a Mechanical Service Advisor to join our administrative team in Brampton, Canada. You will coordinate workflow for automotive technicians, source parts, prepare quotes, create work orders, and monitor production timelines for our six technicians.

The ideal candidate has 2-3 years of experience as a Service Advisor and strong customer service skills. You will respond to customer inquiries, quote repairs, prepare invoices, and liaise with the Claims Operations department as

Qualifications

• 2-3 years’ experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Able to efficiently respond to various requests at one time.

Responsibilities

• Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, courteous attention for all contacts and transactions.
• Promotion of OPENLANE’s Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved.
• Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures.
• Prepare repair orders, including description of repairs and services authorized.
• Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections.
• Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks.
• Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department.

Skills

Automotive Service Advisor

Customer service

Attention to detail

Tools

Mitchell estimating system

Google Suite

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Mechanical Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative team responsible for coordinating workflow for our automotive technicians. You will be involved in sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for our 6 technicians. The ideal candidate will have 2-3 years of experience as a Service Advisor.

You Are:

Detail-oriented. You have a keen attention to detail and take pride in delivering quality work.

Efficient. You are comfortable working in a fast paced environment, and can prioritize tasks to maximize productivity within the shop.

Reliable. You are dependable and can be counted on to complete your tasks as assigned.

You Will:

Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions.

Promotion of OPENLANE’s Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved.

Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures.

Prepare repair orders, including description of repairs and services authorized.

Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections.

Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks.

Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department.

Must Haves:

• 2-3 years’ experience as an Automotive Service Advisor
• Strong customer service and communication skills
• Able to efficiently respond to various requests at one time

Nice to Haves:

• Previous experience or education as an Automotive Service Technician or Apprentice.
• Basic mechanical knowledge to effectively communicate with customers and technicians
• Experience with Mitchell estimating system
• Familiarity with Google Suite

Sound like a match?

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation Range of Hourly: $27.00 - $30.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency, and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

" OPENLANE is an equal opportunity employer and a drug-free workplace.