Dealer Relations Coordinator

STJO ADESA St. John's; Paradise; On-site; CAD 45,000 - 64,000; Full time

Benefits offered by this job

RRSP match

Paid vacation

Health benefits

Paid parental leave

Tuition reimbursement

Promotional opportunities

Job summary

OPENLANE is seeking a Dealer Relations Coordinator to support our dealer sales team from Monday to Friday, 8:30am–5pm, in-office. You will nurture customer relationships, triage issues, and coordinate auction logistics while collaborating with sales, registration, and accounting to streamline service delivery.

You are comfortable with Google Suite, have 1–2 years in customer service or admin roles, and are eager to grow in automotive remarketing with a data-driven mindset.

Qualifications

• High School diploma or equivalent.
• 1–2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry.
• Tech-savvy and comfortable using Google Suite.

Responsibilities

• Manage Customer Relationships: act as a liaison between VLC departments, resolve customer concerns, and educate customers on our systems; log calls and run reports.
• Coordinate Auction & Inventory Logistics: handle auction-day duties, lane placement, run lists, transport, and monitor inventory to provide marketing recommendations.
• Drive Sales & Financial Processes: assist in bid resolutions, facilitate seller cheque process, and ensure accuracy of reserve prices and declarations.
• Collaborate Internally: work with dealer sales and registration teams to market inventory and support sign-ups.
• Perform Administrative & Strategic Functions: handle clerical data processing, monitor VIP performance, and track local competition.

Skills

Customer focus

Problem solving

Teamwork

Negotiation

Curiosity

Education

High School diploma

Tools

Salesforce

AMS

VTrace

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk‑Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close‑knit sales and administrative team and will be responsible for supporting our dealer sales team. This is a full‑time, in‑office position working Monday through Friday between 8:30am‑5pm.

You Are

• Customer Focused: You work to drive a superior customer experience to ensure dealer satisfaction and build client retention. You also help dealer customers get maximum value from VLC services and marketplace platforms.
• A Proactive Problem‑Solver: You can assess and triage immediate customer issues, enabling on‑the‑spot resolutions to ensure an optimal customer experience.
• Team Oriented: You partner with other team members, including sales, dealer registration, and accounting, to support customer service needs.
• An Analytical Negotiator: You utilize market conditions to effectively qualify reserve prices and negotiate sales.
• Curious: You are relentlessly curious, seeking out opportunities to learn about our industry and service offerings to better support customers.

You Will

• Manage Customer Relationships: Act as a liaison between all VLC departments, resolve customer concerns effectively, and educate customers on our systems and services. You will also use OPENLANE’s CRM to log calls and run reports.
• Coordinate Auction & Inventory Logistics: Handle all auction‑day duties, including assisting with lane placement and performing all tasks related to auction run lists. You will also ensure ancillary services like transport are completed and monitor on‑ground inventory to provide marketing recommendations.
• Drive Sales & Financial Processes: Assist in the resolution of "If Bids", facilitate the seller cheque process, and ensure all reserve prices and declarations are accurate.
• Collaborate Internally: Work with the dealer sales team to ensure proper marketing of inventory and with dealer registration to assist with customer sign‑ups and information changes.
• Perform Administrative & Strategic Functions: Handle clerical and numerical data processing, monitor VIP customer performance, and track local competition to recommend competitive strategies.

Must Haves

• High School diploma or equivalent
• 1‑2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry
• Tech‑savvy and comfortable using Google Suite
• Effective customer relations, communication, and interpersonal skills

Nice to Haves

• Prior experience working in automotive remarketing is preferred
• Prior experience with sales management tracking databases, such as Salesforce.com
• Experience with AMS, VTrace, and other OPENLANE systems
• Demonstrated ability to learn, retain and articulate product‑related information

Company Overview

OPENLANE makes wholesale easy so our customers can be more successful. Our end‑to‑end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next‑generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40billion through our auctions and generated approximately $2.3billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation.

OPENLANE is an equal opportunity employer and a drug‑free workplace.