Material Handling Technician - Field

WAJAX; Dartmouth; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading provider of industrial products in Canada is seeking a skilled technician to provide quality service and repairs on heavy equipment. The ideal candidate will have a trade certification and 2-3 years of relevant experience, along with strong communication and mechanical skills. This role involves both shop and on-site work, ensuring customer satisfaction through effective service and maintenance.

Benefits

Health and dental benefits with no waiting period

Fully employer-paid premiums

Health spending account

Industry-leading training and e-learning programs

Exclusive discounts with major manufacturers

Recognition programs with merchandise, gift certificates, and cash awards

Qualifications

• 2-3 years in relevant field required.
• Strong communication and customer service skills.
• Mechanical aptitude and problem-solving skills necessary.

Responsibilities

• Inspect and diagnose components and equipment for servicing needs.
• Service and repair equipment both in the shop and on-site.
• Complete service paperwork and update maintenance records.

Skills

Communication

Customer Service

Mechanical Aptitude

Analysis

Problem-Solving

Education

Trade certification or Journeyman Red Seal

Currently enrolled in a related Provincial Apprenticeship program

Job description

Responsible for providing quality workmanship, consistent service, and technical knowledge to customers. Performs tasks related to testing, diagnosing, repairing, maintaining, and reconditioning heavy equipment, transmissions, engines (gasoline and diesel), and engine components, typically on-site at customer locations or via roadside assistance.

The Role

• Inspect and diagnose components and equipment for servicing needs.
• Communicate with equipment owners for authorization of servicing and repairs.
• Service and repair equipment both in the shop and on-site for customers.
• Recondition and remanufacture components as required for equipment, engine, and hydraulic repairs.
• Establish and maintain strong working relationships with customers.
• Communicate equipment servicing needs with Branch Supervisor/Manager.
• Complete service paperwork and update maintenance records.
• Fill out warranty information and work orders.
• Participate in manufacturer and in-house training, including after-hours sessions if necessary.
• Attend all required Health & Safety training and comply with safety practices.
• Perform daily duties in a safe manner and work with manufacturer online support.
• Maintain a professional company image at all times.
• Meet requirements of Field Level Hazard and Job Hazard assessments.
• Test, measure, and verify electrical component operations, including energized components and electrical fields; conduct transfer switch tests to ensure correct operation of transfer switches, breakers, and generators.

The Candidate

• Education: Trade certification, Journeyman Red Seal, or currently enrolled in a related Provincial Apprenticeship program.
• Work Experience: 2-3 years in relevant field.
• Knowledge: Strong communication skills, proven customer service ability, mechanical aptitude, analysis, and problem-solving skills.

The Company

Since 1858, Wajax has been a leading provider of industrial products and solutions across Canada, serving various industries including energy, construction, transportation, and more. We are driven by passionate people committed to advancing Canadian industry and supporting the communities we serve.

Wajax offers a comprehensive compensation package, including competitive pay, benefits, learning opportunities, and additional perks such as discounts and recognition programs.

Highlights include:

• Health and dental benefits with no waiting period, fully employer-paid premiums, plus a health spending account.
• Industry-leading training and e-learning programs.
• Exclusive discounts with major manufacturers and service providers.
• Recognition programs with merchandise, gift certificates, and cash awards.

We value diversity and inclusion, and are committed to providing accommodations during the hiring process. Final candidates will undergo pre-screening as a condition of employment.