Marketing Operations Manager

Creative Niche; Mississauga; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Creative Niche is seeking a Manager, Marketing Operations to modernize how content moves across the organization. You will oversee a Marketing Production/Operations team, managing intake, production, translation, compliance, and distribution to accelerate content velocity.

In this role you’ll drive workflow optimization, develop a roadmap for automation, and partner with Marketing, Creative, Compliance, and Product to align resources and priorities. Hybrid work in Mississauga, Canada.

Qualifications

• 5+ years of marketing operations, production operations or content operations experience.
• 3+ years leading and developing teams.
• Strong understanding of content production workflows and creative operations.
• Hands-on experience with Adobe Workfront and workflow optimization.
• Experience developing or implementing marketing technology and content supply chain solutions.
• Strong project, resource and stakeholder management capabilities.
• Interest in generative AI, automation and emerging marketing technologies.
• Strategic thinker who is equally comfortable getting into the details and driving execution.

Responsibilities

• Lead and develop a high-performing Marketing Production/Operations team.
• Oversee workflows across intake, scoping, prioritization, production, translation, QA, compliance and distribution.
• Identify bottlenecks and improve content velocity through better processes, automation and technology.
• Own and evolve workflow and content technology, including Adobe Workfront, DAM platforms, Adobe Creative Cloud/Firefly, proofing tools and AI/LLM solutions.
• Establish SLAs, standardized handoffs, version control and content lifecycle processes.
• Partner with Marketing, Creative, Compliance, Product, Technology and other stakeholders to align priorities and resources.
• Forecast team capacity and optimize resource allocation.
• Lead vendor strategy, selection and performance management.
• Develop the longer-term roadmap for workflow automation and content supply chain optimization.

Skills

Marketing operations

Team leadership

Workflow optimization

Tools

Adobe Workfront

DAM platforms

Job description

We’re partnering with a leading organization in the financial services industry looking for a Manager, Marketing Operations to modernize and accelerate how marketing content moves across the organization.

This is a strategic, hands-on leadership role overseeing the end-to-end marketing and content supply chain, from intake and production through translation, compliance, approvals and distribution. You’ll lead a Marketing Production/Operations team while improving the people, processes and technology behind content delivery.

What You’ll Do

• Lead and develop a high-performing Marketing Production/Operations team
• Oversee workflows across intake, scoping, prioritization, production, translation, QA, compliance and distribution
• Identify bottlenecks and improve content velocity through better processes, automation and technology
• Own and evolve workflow and content technology, including Adobe Workfront, DAM platforms, Adobe Creative Cloud/Firefly, proofing tools and AI/LLM solutions
• Establish SLAs, standardized handoffs, version control and content lifecycle processes
• Partner with Marketing, Creative, Compliance, Product, Technology and other stakeholders to align priorities and resources
• Forecast team capacity and optimize resource allocation
• Lead vendor strategy, selection and performance management
• Develop the longer-term roadmap for workflow automation and content supply chain optimization

What We’re Looking For

• 5+ years of marketing operations, production operations or content operations experience
• 3+ years leading and developing teams
• Strong understanding of content production workflows and creative operations
• Hands-on experience with Adobe Workfront and workflow optimization
• Experience developing or implementing marketing technology and content supply chain solutions
• Strong project, resource and stakeholder management capabilities
• Interest in generative AI, automation and emerging marketing technologies
• Strategic thinker who is equally comfortable getting into the details and driving execution

This is an excellent opportunity for someone passionate about creative operations, marketing technology and building smarter, faster ways to produce and deliver content at scale.

Hybrid, must be able to work in Mississauga office.