Marketing Operations Manager Toronto

Konrad; Toronto; On-site; CAD 95,000 - 125,000; Full time

Benefits offered by this job

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Annual tech & travel allowance

Culture of Learning & Development

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Job summary

Konrad is seeking a Marketing Operations Manager to lead the architecture, integration, and optimization of marketing technology for global clients. You’ll work with strategists, designers, developers, and senior stakeholders to deliver scalable data infrastructure and automated campaigns.

This senior, individual-contributor role blends business strategy with technical execution, owning end-to-end MarTech solutions, multi-platform workflows, and governance.

Qualifications

• 5+ years in Marketing Operations, Marketing Technology, CRM Consulting, Digital Analytics, or Solutions Architecture.
• Experience designing and deploying solutions across enterprise marketing suites (Adobe, SFMC, HubSpot, Marketo, Braze, Iterable, Bloomreach, or Segment).
• Experience with enterprise clients, stakeholders, and presenting technical recommendations to leadership.
• Deep understanding of digital marketing strategy, lifecycle automation, data models, customer journey mapping, and multi-touch attribution.
• Familiarity with relational databases, data schemas, webhooks, and APIs; SQL or data transformation tools is a plus.
• Experience with analytics/BI tools (GA4, Adobe Analytics, Looker Studio, Tableau, Power BI).
• Excellent organizational and strategic communication skills, able to manage multiple complex projects.

Responsibilities

• Solutions Architecture: Lead platform evaluations, map cross-platform architecture, and deliver strategic tech recommendations.
• Ecosystem Governance: Define data mapping, schema design, and synchronization strategies between core systems (CRM, CDP, and marketing tools).
• Journey & Lifecycle Design: Architect campaigns, lifecycle processes, multi-touch journeys, and segmentation strategies.
• Technical Advisory: Serve as SME for internal product teams and enterprise clients, translating marketing strategies into scalable blueprints.
• System Integration Oversight: Oversee connectivity, APIs, and webhooks across the marketing stack, troubleshoot data sync and tracking issues.
• Compliance & Risk Management: Establish standards for audits, database hygiene, user governance, and data privacy compliance.
• Performance Optimization: Design attribution models, analyze ecosystem performance, and recommend optimization opportunities.
• Trend & AI Innovation: Stay ahead of MarTech platforms and AI capabilities, propose innovative solutions.
• Process Documentation: Create architectural diagrams, runbooks, and training materials for enterprise users.

Skills

Marketing Ops

Solutions Architecture

Client Mgmt

Data Strategy

SQL

Tools

Adobe Experience Cloud

Salesforce Marketing Cloud

HubSpot

Marketo

Braze

Iterable

Bloomreach

Segment

Job description

As a Marketing Operations Manager, you'll take a leadership role in architecting, integrating, and optimizing the marketing technology ecosystems that drive digital transformation for our global clients. Working alongside strategists, designers, developers, and senior client stakeholders, you will act as a lead solutions architect and technical advisor, ensuring scalable data infrastructure, ecosystem health, and advanced marketing automation.

This is a senior individual contributor role ideal for a systems thinker who excels at solving complex business problems through technology, data strategy, and modern marketing operations. You will champion the bridge between high-level business strategy and technical execution, taking ownership of end-to-end MarTech solutions and guiding clients through complex platform choices.

To succeed, you'll bring a deep understanding of enterprise data structures, multi-platform integrations, and digital marketing ecosystems, along with a passion for advisory and problem-solving. You should be highly comfortable managing senior client relationships in a fast-paced consulting environment, designing multi-platform workflows, and turning macro business goals into high-performing, automated engines.

What You’ll Do

• Solutions Architecture: Lead platform evaluations, map cross-platform solution architecture, and deliver strategic technology recommendations tailored to client business needs.
• Ecosystem Governance: Define and oversee data mapping, schema design, and synchronization strategies between core enterprise systems (e.g., CRM, CDP, and marketing automation tools) to ensure a robust source of truth.
• Journey & Lifecycle Design: Architect advanced campaign workflows, automated lead lifecycle processes, multi-touch customer journeys, and complex audience segmentation strategies.
• Technical Advisory: Act as the primary subject matter expert for internal product teams and enterprise clients, translating complex marketing strategies into scalable, technical blueprints.
• System Integration Oversight: Oversee the technical connectivity, API workflows, and webhooks across the marketing stack, serving as the senior tier for troubleshooting data sync issues and tracking discrepancies.
• Compliance & Risk Management: Establish framework standards for system audits, database hygiene, user governance, and strict compliance with global data privacy regulations (GDPR/CCPA/CASL).
• Performance Optimization: Design advanced marketing attribution models, analyze ecosystem performance data, and recommend clear opportunities for ongoing structural or campaign optimization.
• Trend & AI Innovation: Stay ahead of emerging MarTech platforms, enterprise software updates, and AI capabilities, proactively bringing innovative solutions to client engagements.
• Process Documentation: Author and maintain comprehensive architectural diagrams, operational runbooks, and technical training frameworks for enterprise-level end-users.

Qualifications

• 5+ years working in Marketing Operations, Marketing Technology, CRM Consulting, Digital Analytics, or Solutions Architecture.
• Proven track record of designing and deploying solutions across one or more enterprise marketing suites, with deep familiarity across platforms like Adobe Experience Cloud, Salesforce Marketing Cloud, HubSpot, Marketo, Braze, Iterable, Bloomreach, or Segment.
• Extensive experience working directly with enterprise clients, managing business stakeholders, and presenting technical recommendations to leadership teams.
• Deep understanding of digital marketing strategy, lifecycle automation, data models, customer journey mapping, and advanced multi-touch attribution.
• Strong familiarity with relational databases, data schemas, webhooks, and APIs; hands-on experience with SQL or data transformation tools is a significant asset.
• Experience leveraging advanced analytics and BI tools (such as GA4, Adobe Analytics, Looker Studio, Tableau, or Power BI) to drive operational insights.
• Excellent organizational and strategic communication skills, with a proven ability to independently manage the technical delivery of multiple complex projects concurrently.

Perks and Benefits

• Socials, Outings & Retreats
• Retirement Planning
• Parental Leave Program
• Annual tech & travel allowance
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs

Bonus Points

Have you taken any courses at BrainStation ? A lot of our design and development best practices and processes are taught during our courses - make sure to highlight this experience in your cover letter if you have!

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $95,000 to $125,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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