Market Research Participant

gl; Saint-Lin–Laurentides; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonus

Growing organization environment

Job summary

gl is seeking an experienced Key Account Manager to oversee a portfolio of strategic accounts in the industrial sector within Canada. The role focuses on sustaining and growing existing business relationships with a strong emphasis on profitability and strategic planning.

The successful candidate will work with Sales Management to orchestrate management, retention, and development activities, ensuring long-term value and client satisfaction across established accounts.

Qualifications

• Minimum 5–7 years of relevant experience in major account management in an industrial context.

Responsibilities

• Own and manage a portfolio of major accounts within the industrial sector.
• Understand each client’s business challenges to identify growth opportunities (upselling and cross-selling).
• Develop, implement and review strategic account plans.
• Be the primary contact with key decision-makers and build trustful relationships.
• Collaborate with operations, engineering and customer service to ensure high service levels.
• Lead negotiations for contract renewals to sustain account profitability.
• Track performance with KPIs and periodic activity reports.

Skills

Major account management

Negotiation

Client relationship

Business analysis

Bilingual French/English

Travel readiness

Job description

We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a mandate to ensure their sustainability, profitability, and growth.

Job Summary

Working with the Sales Management team, the successful candidate will orchestrate all management, retention, and development activities for a portfolio of established strategic accounts.

This role differs from a prospecting or new market development function: it focuses on consolidating existing business relationships and optimizing their long-term value.

Main Responsibilities

• Assume full accountability for managing a portfolio of major accounts within the industrial sector
• Develop a deep understanding of each client's specific business challenges to identify growth opportunities (upselling and cross-selling)
• Develop, implement, and periodically review strategic account plans
• Represent the organization as the primary point of contact with key decision-makers and build lasting relationships of trust
• Ensure close collaboration with internal teams (operations, engineering, customer service) to guarantee a high level of service optimal
• Lead negotiations related to the renewal of contractual agreements and ensure the sustained profitability of the accounts under their responsibility
• Ensure rigorous accountability using performance indicators and periodic activity reports

Desired Profile

• Minimum of 5 to 7 years of relevant experience in major account management, ideally acquired in an industrial context
• Demonstrated track record in a role focused on retaining and growing existing accounts
• Superior negotiation, communication, and long-term business relationship building skills
• Sharp strategic thinking and strong business analysis skills
• Fluency in French and English, an asset depending on the scope of the client base served
• Valid driver's license and availability for Occasional travel

What our client offers

• Competitive compensation with a performance-based variable component
• Stimulating business environment within a rapidly growing organization