Assistant manager - retail

eb games canada; Mascouche; On-site; CAD 86,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Bonus eligible

Job summary

eb games canada is seeking an experienced Key Account Manager for a major industrial client portfolio. You will drive retention, growth, and profitability by consolidating existing relationships and delivering long-term value.

You will coordinate with operations, engineering, and customer service while negotiating renewals and expanding strategic accounts. Occasional travel and bilingual communication will be important assets for success.

Qualifications

• Minimum of 5 to 7 years of relevant experience in major account management in an industrial context.
• Fluency in French and English is an asset depending on client scope.
• Valid driver’s license and availability for occasional travel.

Responsibilities

• Own and manage a portfolio of major industrial accounts.
• Develop deep understanding of client challenges to identify growth opportunities (upselling/cross-selling).
• Develop, implement, and review strategic account plans.
• Serve as primary contact with key decision-makers and build trust-based relationships.
• Coordinate with operations, engineering, and customer service for high service levels.
• Lead negotiations on contract renewals to sustain profitability.
• Track performance with KPIs and periodic activity reports.

Skills

Account management

Negotiation

Strategic thinking

Business analysis

Job description

We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a mandate to ensure their sustainability, profitability, and growth.

Job Summary

Working with the Sales Management team, the successful candidate will orchestrate all management, retention, and development activities for a portfolio of established strategic accounts.

This role differs from a prospecting or new market development function: it focuses on consolidating existing business relationships and optimizing their long-term value.

Main Responsibilities

• Assume full accountability for managing a portfolio of major accounts within the industrial sector
• Develop a deep understanding of each client's specific business challenges to identify growth opportunities (upselling and cross-selling)
• Develop, implement, and periodically review strategic account plans
• Represent the organization as the primary point of contact with key decision-makers and build lasting relationships of trust
• Ensure close collaboration with internal teams (operations, engineering, customer service) to guarantee a high level of service optimal
• Lead negotiations related to the renewal of contractual agreements and ensure the sustained profitability of the accounts under their responsibility
• Ensure rigorous accountability using performance indicators and periodic activity reports

Desired Profile

• Minimum of 5 to 7 years of relevant experience in major account management, ideally acquired in an industrial context
• Demonstrated track record in a role focused on retaining and growing existing accounts
• Superior negotiation, communication, and long-term business relationship building skills
• Sharp strategic thinking and strong business analysis skills
• Fluency in French and English, an asset depending on the scope of the client base served
• Valid driver's license and availability for Occasional travel

What our client offers

• Competitive compensation with a performance-based variable component
• Stimulating business environment within a rapidly growing organization

CA$95,000.00 yearly Full-time

Competitive Salary Package starting at $95,000 + bonus!

Medical, Dental, and Vision Insuran...

Full-time