Market Housing Property Manager

Canadian Mental Health Association; Kelowna; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Dental and health benefits

Wellness spending account

RRSP matching

Vacation and personal days

Supportive workplace culture

Job summary

CMHA Kelowna & District is seeking a full-time Market Housing Property Manager to oversee scattered-sites housing, prevent-diversion programs, and rental unit management. The role emphasizes landlord partnerships, leases, and tenancy dispute resolution, with a collaborative approach across CMHA teams.

The position requires experience in social services or housing management, strong leadership, and knowledge of tenancy laws.

Qualifications

• Requires Degree in Social Services or related field.
• Demonstrates strong communication and crisis intervention skills.
• Experience building relationships with housing providers is an asset.
• Knowledge of BC Residential Tenancy Act and private rental market preferred.

Responsibilities

• Oversee day-to-day operations of the Scattered-Sites Program.
• Recruit landlords and community partners for housing opportunities.
• Negotiate leases with landlords and manage program agreements.
• Coordinate maintenance, unit readiness, and ongoing inspections.
• Maintain lease and unit documentation and budgets per policy.
• Support Case Managers and assist occupants to maintain housing stability.
• Prepare units for walk-throughs and coordinate housing provider relations.

Skills

Communication skills

Leadership

Negotiation

Crisis mediation

Teamwork

Travel ability

Empathy

Market knowledge

Harm reduction

Trauma-informed

Education

Degree in Social Services or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CMHA Kelowna & District is hiring a full-time MarketHousing Property Manager. This position is 37.5 hours a week with a typicalwork week of Monday - Friday 8:00am – 4:00pm.

WHO IS A MARKET HOUSING PROPERTY MANAGER?

The Market Housing Property Manager isresponsible for oversight of the Preventionand Diversion Program and Scattered-Sites Housing Program including procuringrental units in the private rental market, coordinating the maintenance andmanagement of rental units, and acting as the key point of contact/liaisonbetween CMHA Kelowna & District and landlords, and coordinating andresponding to Residential Tenancy Act disputes. TheMarket Housing Property Manager will ensure the Prevention and Diversion staffare trained, supported, and guided to achieve the highest standards ofpractice, while maintaining alignment with the organization's strategic visionand values

WHAT DOES A MARKETHOUSING PROPERTY MANAGER DO?

• Works alongside the Manger of Community Roots tooversee the day-to-day operations of the Scattered-Sites Program, and supervisesthe Prevention and Diversion Program
• Proactively seeks out new housing opportunitiesby recruiting landlords and community partners
• Serves as the primary point of contact forlandlords participating in the Scattered-Sites Program
• Negotiates leases with landlords, signs programagreements with occupants, works with the Ministry of Social Development andPoverty Reduction to set up direct rent
• Coordinates with internal and externalmaintenance teams, ensures that units are ready for new occupants and thatongoing maintenance is completed
• Oversees unit inspections, provides support to resolve any serious occupancy issues, and deliversbreach and eviction notices
• Maintains documentation of lease agreements,unit inspection reports, budgets, expenditures, maintenance schedules and otherpertinent information in accordance with agency and best practice standards
• Act as a resource to Case Managers as clientsidentify and choose units
• Supports the CMHA Kelowna & District Supportiveand Affordable Housing Programs as needed with Residential Tenancy Act disputes
• Prep units prior to walk throughs as needed
• Builds comprehensive relationships with adiverse range of community partners including housing providers in both theprivate and non-profit sector, and other community organizations that areinstrumental/necessary to ensure the ongoing development and operation of theprogram
• Educates landlords about CMHA Kelowna &District programs, including rental subsidy programs, rent direct payments, andsupports available to occupants as required
• Participate in case conferences for occupants atrisk of losing their housing to assist in creative problem solving to ensurehousing stability
• Provides an ethical, efficient and therapeuticapproach to dealing with crisis intervention in a timely manner, includingproviding harm reduction kits
• Collaborates with emergency response teams, lawenforcement, and medical personnel when necessary
• Support administrative tasks for Rent and CrisisSupplements of the Prevention and Diversion Program and supporting the CMHAKelowna & District Supportive and Affordable Housing Programs
• Ensure accuracy of financial reporting forprevention and diversion services
• Supervise and support staff by assigning work,providing feedback, determining training requirements, orienting new staff, andmaintaining timekeeping and attendance records
• Participate in the recruitment and selection ofstaff, including screening applicants, participating in interview panels, andmaking hiring recommendations
• Performs other related duties as assigned

YOUR STRENGTHS &EXPERIENCE:

• Degree in Social Services or related field
• Minimum 1 year of experience in propertymanagement, housing management, or related field
• Minimum 1 year of experience building andfostering relationships with housing providers is considered an asset
• Valid Class 5 BC driver's license
• Ability to provide a Driver's Abstract & ICBCClaims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in theVulnerable Sector
• Certificates in First Aid, ASIST, CPR andNaloxone considered an asset
• Ability to engage respectfully and developrapport with individuals, with multiple barriers, through a harm reduction lens
• Listening and communication skills to deal withtenants, property owners, and internal/external service providers
• Strong leadership and coaching skills to fosterteamwork and motivate staff
• Demonstrated negotiation and advocacy skillsconsidered an asset
• Ability to work independently and as part of ateam
• Ability to maintain consistent professionalboundaries, exercising mature judgment and understanding safety concerns
• Understanding of challenges faced by vulnerablepopulations seeking permanent housing, including those experiencing, or at-riskof being unhoused
• Knowledge of the local private rental market andBC Residential Tenancy Act
• Understanding of Harm Reduction theory anddemonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, HousingFirst, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informedlens
• Proficient understanding of Microsoft Outlook,Word and Excel
• Familiar with or ability to learn HomelessIndividuals and Families Information System (HIFIS) and Housing Connections
• Strong attention to detail
• Ability to complete tasks in a timely andefficient manner, utilizing good organizational skills
• Critical thinking, problem-solving, anddecision-making skills
• Conflict resolution, crisis intervention andmediation skills to resolve tenancy disputes
• Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in directcontact with dust, dirt, germs and human bio-products
• Ability to travel between facilities and otherlocations on a daily basis

WHO IS CMHA KELOWNA &DISTRICT?

At CMHA Kelowna & District, we are dedicated toMental Health in our community. No matter how old or how young, we providesupport for families and individuals through programs that promote positivental health and support recovery, while championing the elimination ofbarriers that can prevent people from thriving. We are a dynamic, innovativeand visionary organization. We are looking for someone who shares our vision ofa mentally healthy Kelowna and are passionate about making a difference in ourcommunity by bringing their particular expertise to our organization. To learnmore, check out our website at www.cmhakelowna.org

CMHA KELOWNA &DISTRICT OFFERS YOU:

• A competitive annual salary of $58,246.50
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• Workplace culture that fosters learning,transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna & District that means welcoming diversityin mental health, race, ethnicity, and culture. It also means diverseabilities, age, religion, sexual orientation, socio-economic status, genderidentities, education, marital status, language, and physical self-expression.These values are embedded in the work CMHA Kelowna &District does every day.

We appreciate and thank all applicants for theirinterest, however only short-listed candidates and those legally eligible towork in Canada will be contacted.