Family Navigator

Canadian Mental Health Association; Kelowna; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive wage $25.30/hour

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP Matching Program

Vacation & Personal Health Days

Job summary

CMHA Kelowna & District is hiring a full-time Family Navigator for Foundry Kelowna Team. The role is 37.5 hours per week, Monday–Friday 9:00am–5:00pm with occasional Thursday shifts based on program needs.

The Family Navigator provides navigation support to families of children, youth, or dependent young adults facing mental health or substance use issues. Responsibilities include assessments, resource identification, and group workshops within a multidisciplinary team.

Qualifications

• Diploma in Community, Social or Human Services or related field required.
• Minimum 2 years’ recent and relevant experience working with families.
• Reliable vehicle and ability to travel within the community for clients and workshops.
• Valid Class 5 BC driver’s license.
• Criminal Record Check clearance in the Vulnerable Sector.
• First Aid, CPR and Naloxone considered an asset.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Outlook, Word and Excel; experience with case management systems.
• Familiarity with community resources for mental health and substance misuse.

Responsibilities

• Meet with parents and family caregivers at Foundry Kelowna and in the community.
• Respond to caregiver inquiries via phone, guiding navigation of services and supports.
• Conduct caregiver assessments to identify needs and set goals.
• Identify and recommend social, economic, recreational, and educational resources.
• Advocate for participants to access resources and navigate systems.
• Maintain accurate records, case files, reports, statistics, and logs.
• Facilitate workshops and group sessions for parents and caregivers.
• Work within a multi-disciplinary team to ensure client-centered care.
• Perform other related duties as assigned.

Skills

Strong communication

Driver's license

Criminal record check clearance

Education

Diploma in Community, Social or Human Services

First Aid

CPR

Naloxone training considered asset

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Case management systems

Job description

CMHA Kelowna & District is hiring a full time, 12-month term Family Navigator to join the Foundry Kelowna Team. This position offers 37.5 hours per week, with a typical work week of Monday – Friday, 9:00am-5:00pm with Thursday variations of 9am-5pm or 11am-7pm based on program need.

WHO IS A FAMILY NAVIGATOR?

The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This position involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.

WHAT DOES A FAMILY NAVIGATOR DO?

• Meet with parents and family caregivers at Foundry Kelowna and within the community
• Respond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and families
• Conduct caregiver assessments to identify individual/family needs and set actionable goals
• Identify and recommend relevant social, economic, recreational, and educational resources within the community
• Advocate for participants by problem-solving and assisting them in accessing community resources and navigating complex systems
• Maintain accurate records and documentation, including case files, progress reports, statistics, and daily logs
• Facilitate workshops and group sessions for parents and caregivers to promote skill development and resource awareness
• Work as part of a multi-disciplinary integrated team, contributing to joint planning and collaboration to ensure client-centered care and seamless service delivery
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Diploma in Community, Social or Human Services or related field required
• Minimum 2 years’ recent and relevant experience working with families
• Reliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basis
• Valid Class 5 BC driver’s license
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR and Naloxone considered an asset
• Strong communication skills, both verbal and written, to engage effectively with caregivers and families
• Ability to establish and maintain rapport with diverse family dynamics
• Capacity to work independently while also collaborating effectively within a team setting
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficiency in maintaining accurate documentation and record-keeping, including experience using case management systems
• Familiarity with community resources and services related to mental health and substance misuse
• Strong attention to detail and the ability to organize and prioritize tasks efficiently
• Ability to analyze situations, recognize changes in caregiver and family dynamics, and resolve conflicts effectively.
• Competence in problem-solving and critical thinking to address complex needs of families.
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive hourly wage of $25.30
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP Matching Program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.