Case Manager - Veterans

Canadian Mental Health Association; Kelowna; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Dental benefits

Health & EAP benefits

Wellness Spending Account

RRSP matching

Vacation & Personal Health Days

Job summary

CMHA Kelowna & District is hiring a full-time Case Manager to support veterans and individuals at risk of homelessness through intensive, person-centered case management.

The role involves coordinating housing, health and social services, advocating for clients, and maintaining timely records while working in a collaborative team.

Qualifications

• Diploma in Social Services or related field.
• Experience working with people with serious mental illness and/or addictions and those that have experienced homelessness.
• 1-2 years of relevant experience.
• Valid Class 5 BC Driver’s License.
• Ability to transport participants daily.
• Criminal Record Check clearance in the Vulnerable Sector.
• First Aid, CPR, and Naloxone considered assets.
• Knowledge of Harm Reduction and Housing First principles.

Responsibilities

• Provide intensive case management and support to a small caseload (7–10 clients).
• Collaborate with participants to create individualized support plans.
• Provide services addressing housing, health, mental health, and community resources.
• Deliver services in clients’ homes and in the community.
• Coordinate with partner organizations to ensure seamless service delivery.
• Maintain documentation and data in program records.

Skills

Case management

Crisis intervention

Trauma-informed care

Harm reduction

Communication skills

Organizational skills

Problem solving

Team collaboration

Time management

Interagency collaboration

Education

Diploma in Social Services or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CMHAKelowna & District is hiring a full-time Case Manager. This position offers37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.

WHOIS A CASE MANAGER?

TheCase Manager (CM) in the Veterans Program supports veterans (formermembers of the Canadian Armed Forces (CAF), including Rangers and reservists,or former members of the RCMP who are experiencing homelessness or at imminentrisk of homelessness. This includes addressingtheir individual needs and goals through coordinated, person-centered casemanagement. The CM works collaboratively with veterans to promote housingstability, health and well-being, mental health and substance use recovery,financial stability, access to benefits and services, life skills and communityconnection. The CM provides individualized support, advocacy, systemnavigation, referrals, and ongoing follow-up based on each veteran’scircumstances, strengths, and goals.

WHAT DOES A CASE MANAGER DO?

• Providesintensive Case Management services and support to a small caseload of clients(7-10 maximum) that are experiencing, or at significant risk of, being unhoused
• Collaborateswith participants in creating individualized support plans of care unique toeach person and reviewed and/or modified regularly
• Providescase management, outreach, advocacy and access to information and otherservices
• Providesservices that address the unique needs of clients, such as developing lifeskills, navigating systems and services, integrating mental health andaddictions supports
• Providesservices in the client’s home and in the community, transporting clients toappointments and other resources
• Movesclients in and out of their homes including packing, carrying, and movg clientbelongings
• Meetsregularly with the Coordinator and team to review caseloads and troubleshootclient concerns
• Facilitatesconnections and referrals to other community services, including medicalfacilities, mental health services, social assistance programs, and substanceuse services
• Collaborateswith partner organizations and coordinates services to provide seamlessexperience for service users
• Providesan ethical, efficient and therapeutic approach to dealing with crisisintervention in a timely manner
• Collaborateswith emergency response teams, law enforcement, and medical personnel whennecessary
• Maintainswritten and computerized records, including case notes, data/statisticalinformation, and other relevant documentation using databases
• Workswithin the program budget, monitors expenditures, and assists with financialreports
• Providesinformation for reporting on grants and funding to the Coordinator as needed
• Performsother related duties as assigned

YOURSTRENGTHS & EXPERIENCE:

• Diplomain Social Services or related field
• Experienceworking with people with serious mental illness and/or addictions and thosethat have experienced homelessness required
• 1-2years of relevant experience
• Reliable vehicle and ability totransport participants and travel between facilities and other locations daily
• Valid Class 5 BC Driver’s License
• Ability to provide a Driver’sAbstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007Business Insurance
• CriminalRecord Check clearance in the Vulnerable Sector
• Certificatesin First Aid, CPR, and Naloxone considered an asset
• Abilityto engage respectfully and develop rapport with individuals, with multiplebarriers, through a harm reduction lens
• Communicationskills to effectively support clients
• Abilityto work in cooperation with team members and independently
• Understandingof and commitment to working with people experiencing mental health concernsand substance use
• Anunderstanding of the unique needs and circumstances of veterans that areexperiencing or at risk of homelessness
• Knowledgeof current best practices and approaches in preventing and ending homelessness
• Knowledgeof health and social service systems
• Abilityto complete tasks in a timely and efficient manner, utilizing goodorganizational skills
• Abilityto manage multiple cases efficiently and effectively
• Abilityto maintain consistent professional boundaries, exercising mature judgment andunderstanding of safety concerns
• Understandingof Harm Reduction theory and demonstrated ability to implement harm reductionstrategies
• Understandingof Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversionprinciples
• Understandingof working with a Trauma Informed lens
• Familiarwith or ability to learn Homeless Individuals and Families Information System(HIFIS)
• Proficientunderstanding of Microsoft Outlook, Word and Excel
• Strongattention to detail
• Criticalthinking, problem-solving, and decision-making skills
• Conflictresolution and crisis intervention skills
• Abilityto be regularly exposed to individuals who are struggling with and/orrecovering from trauma, drug/alcohol use, homelessness, mental healthchallenges and/or mental illness
• Abilityto be regularly exposed to and in direct contact with dust, dirt, germs andhuman bio-products

WHOIS CMHA KELOWNA & DISTRICT?

AtCMHA Kelowna & District, we are dedicated to Mental Health in ourcommunity. No matter how old or how young, we provide support for families andindividuals through programs that promote positive mental health and supportrecovery, while championing the elimination of barriers that can prevent peoplefrom thriving. We are a dynamic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in ourcommunity by bringing their particular expertise to our organization.To learn more, check out our website at www.cmhakelowna.org

CMHAKELOWNA & DISTRICT OFFERS YOU:

• Acompetitive hourly wage of $26.57
• Dental,Health & EAP Benefits
• WellnessSpending Account
• RRSPmatching program
• Vacation& Personal Health Days
• Aworkplace culture that fosters learning, transparency, trust and teamwork

Asan employer, CMHA Kelowna & District strives to create a workplace thatrespects and values all individuals, minimized bias, and promotes theequity, diversity, and inclusion of different perspectives and ideas. At CMHAKelowna & District that means welcoming diversity in mental health, race,ethnicity, and culture. It also means diverse abilities, age, religion, sexualorientation, socio-economic status, gender identities, education, maritalstatus, language, and physical self-expression. These values are embeddedin the work CMHA Kelowna & District does every day.

Weappreciate and thank all applicants for their interest, however onlyshort-listed candidates and those legally eligible to work in Canada will becontacted.