Manufacturing Customer Service Representative - 19565

LRO Staffing; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Job summary

LRO Staffing is seeking a Manufacturing Customer Service Representative in Ottawa to join a well-established local manufacturer of precision sheet metal products. You will handle inbound and outbound customer communications, prepare quotes, process orders and resolve issues to ensure on-time delivery.

The role requires ERP familiarity, ability to read blueprints, and proficiency with MS Office. This permanent, full-time onsite position offers a competitive salary and the opportunity to

Qualifications

• Ability to read and interpret blueprints to prepare quotes.
• Experience using ERP systems.
• Strong English verbal and written communication.
• Knowledge of GMP, quality control and logistics.
• Proficient in Microsoft Office.

Responsibilities

• Act as the single point of contact between the company and its customers.
• Manage customer relationships, communicate with customers and ensure issues are resolved promptly.
• Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products.
• Host meetings with customers.
• Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate.
• Recommend cost reductions on existing products for customers.
• Share feedback on recurring customer issues and suggest continuous improvement ideas.
• Ensure compliance with company policies, procedures and industry regulations.

Skills

Customer service

ERP experience

Blueprint reading

Communication

MS Office

Tools

ERP systems

MS Office

Job description

Manufacturing Customer Service Representative-19565

Location

Job Type

Permanent

Pay Rate

$55,000 to $65,000

Manufacturing & Engineering

Date Added

November 10, 2026

Job ID

19565

About the Opportunity

Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery.

As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience.

Duties include but are not limited to:

• Act as the single point of contact between the company and its customers
• Manage customer relationships, communicate with customers and ensure issues are resolved promptly
• Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products
• Host meetings with customers
• Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate
• Recommend cost reductions on existing products for customers
• Share feedback on recurring customer issues and suggest continuous improvement ideas
• Ensure compliance with company policies, procedures and industry regulations

About You

The successful candidate will have the following:

• Ability to read and interpret blueprints to prepare quotes
• Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities
• Experience working in ERP systems
• Knowledge of General Manufacturing Practices (GMP), quality control and logistics
• Strong skills in the Microsoft Office suite
• Strong command of English, verbal and written
• Fabrication experience in a similar manufacturing environment is considered an asset

About the Job

• Duration: Permanent, full-time
• Onsite work environment

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.