Manufacturing Customer Service Representative - Permanent - 19565

LRO Staffing; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Ottawa manufacturer of custom precision sheet metal products and assemblies is seeking a Technical Customer Service Representative. You will handle inbound/outbound communications, prepare quotes, process orders and resolve issues while learning on the production floor for the first 3 months.

The role requires blueprints literacy, ERP experience, GMP knowledge, and strong English. Onsite in Ottawa, permanent full-time with close collaboration to manufacturing teams.

Qualifications

• Ability to read and interpret blueprints to prepare quotes.
• Ability to manage multiple customers and their demands, and adjust to changing priorities.
• Experience working in ERP systems.
• Knowledge of GMP, quality control and logistics.
• Strong command of English, verbal and written.
• Fabrication experience in a similar manufacturing environment is an asset.

Responsibilities

• Act as the single point of contact between the company and its customers.
• Manage customer relationships, communicate with customers and ensure issues are resolved promptly.
• Prepare quotes based on material, labour, subcontract work and hardware needed to manufacture customer products.
• Host meetings with customers.
• Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate.
• Recommend cost reductions on existing products for customers.
• Share feedback on recurring customer issues and suggest continuous improvement ideas.
• Ensure compliance with company policies, procedures and industry regulations.

Skills

Blueprint reading

Customer relationship mgmt

ERP systems

GMP knowledge

MS Office

English proficiency

Fabrication experience

Tools

ERP software

Microsoft Office

Job description

About The Opportunity

Our private sector client, a well-established Ottawa manufacturer of custom precision sheet metal products and assemblies, is seeking a motivated Technical Customer Service Representative. The company serves customers in the telecommunications, high tech, electronics, medical, industrial, defence, transportation and commercial sectors, and has built long-standing relationships on quality, competitive pricing and on-time delivery. As a key member of the customer service team, you will handle inbound and outbound customer communications, provide quotes, process orders and resolve issues quickly. You will spend your first three months on the production floor learning the culture and building the technical knowledge needed to give customers the best possible experience.

Duties

• Act as the single point of contact between the company and its customers
• Manage customer relationships, communicate with customers and ensure issues are resolved promptly
• Prepare quotes based on the material, labour, subcontract work and hardware needed to manufacture customer products
• Host meetings with customers
• Work with manufacturing teams on production issues, quality concerns and delivery delays so customer updates are accurate
• Recommend cost reductions on existing products for customers
• Share feedback on recurring customer issues and suggest continuous improvement ideas
• Ensure compliance with company policies, procedures and industry regulations

About You

The successful candidate will have the following:

• Ability to read and interpret blueprints to prepare quotes
• Ability to manage multiple customers and their demands, and to adjust smoothly to changing customer and company priorities
• Experience working in ERP systems
• Knowledge of General Manufacturing Practices (GMP), quality control and logistics
• Strong skills in the Microsoft Office suite
• Strong command of English, verbal and written
• Fabrication experience in a similar manufacturing environment is considered an asset

About the Job

• Duration: Permanent, full-time
• Location: Ottawa, ON
• Onsite work environment