Manager, VIP Front of House

Cineplex; Montreal; On-site; CAD 52,000 - 70,000; Full time

Job summary

Cineplex in Montreal is seeking a Front of House VIP Experience Manager to lead and support a dedicated FOH team, ensuring exceptional guest experiences. You will drive service standards, oversee day-to-day operations, and manage staffing to maintain a lively yet organized venue.

Ideal candidates have 2+ years in hospitality management, strong communication, and computer/mathematical skills. Flexible evenings/weekends and Smart Serve certification are preferred.

Qualifications

• You have a minimum of 2 years of previous management experience in a bar, licensed restaurant, or similar environment.
• You have a flexible schedule including evenings, weekends and holidays
• You have strong computer literacy and mathematical skills
• You have a college or Hospitality degree (preferred)
• You have safe food handling and smart serve certification (preferred)
• You are organized and have strong communication skills, with the ability to establish an instant rapport with Guests and employees of all demographics

Responsibilities

• Enforcing all policies and procedures by coaching, motivating, and training FOH employees
• Hiring and reviewing staffing levels for host/hostesses, servers and bartenders
• Maintaining ambience throughout by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
• Reconciling of end of the night funds

Skills

Management experience

Flexible schedule

Computer literacy

Mathematical skills

Communication skills

Education

Hospitality degree

College degree

Job description

What you will do

Front of House (FOH) VIP Experience Manager

City

Montreal

What you will do

Cineplex’s Front of House (FOH) VIP Experience Managers are an integral part of the team who provide an exceptional entertainment experience to each and every guest. The FOH VIP Experience Manager leads, supports and manages a dedicated team of employees to maintain good working relationships, perfecting service standards and day-to-day operations. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you!

In this role, your responsibilities include (but are not limited to):

• Enforcing all policies and procedures by coaching, motivating, and training FOH employees
• Hiring and reviewing staffing levels for host/hostesses, servers and bartenders
• Maintaining ambience throughout by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
• Reconciling of end of the night funds

Qualifications

• You have a minimum of 2 years of previous management experience in a bar, licensed restaurant, or similar environment
• You have a flexible schedule including evenings, weekends and holidays
• You have strong computer literacy and mathematical skills
• You have a college or Hospitality degree (preferred)
• You have safe food handling and smart serve certification (preferred)
• You are organized and have strong communication skills, with the ability to establish an instant rapport with Guests and employees of all demographics

Additional Information

As an employee, you’ll enjoy:

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to grow
• & more!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

While we appreciate all interest, only those candidates selected for an interview will be contacted.