FOH Supervisor - Cineplex Cinemas North Edmonton and VIP

Cineplex; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Job summary

Cineplex in Edmonton is seeking an FOH VIP Supervisor reporting to the Front of House Manager to lead and develop a dedicated FOH team, ensuring an exceptional VIP service experience.

Responsibilities include monitoring guest experience, staffing for host/hostesses, servers and bartenders, maintaining VIP ambience, handling end-of-night funds, and resolving issues to sustain satisfaction.

Qualifications

• Leadership and team coaching abilities.
• Guest service mindset with focus on VIP experience.
• Staffing and scheduling coordination for FOH roles.

Responsibilities

• Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience.
• Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience.
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures; hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity.
• Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area.
• Reconciling end of the night funds; managing stress in a fast-paced, high-pressured environment.
• Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction.

Job description

City

Edmonton

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, the key responsibilities for this position are:

• Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
• Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
• Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
• Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment
• Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

Superviseur VIP en avant‑boutique

Se rapportant au directeur d’avant-boutique, les principales responsabilités de ce poste comprennent:

• Mener, former, soutenir, encadrer, motiver et gérer une équipe dévouée d’employés en avant‑boutique afin que tout invité VIP puisse vivre une excellente expérience en matière de service;
• Maintenir un haut niveau de satisfaction de la clientèle relativement à tous les aspects du service par un suivi constant de l’expérience de l’invité;
• Réaliser les objectifs liés aux ressources humaines par l’application de toutes les politiques et procédures;
• Embaucher et évaluer les besoins en dotation de personnel pour les postes d’hôte/hôtesse, de serveur/serveuse et de barman/barmaid;
• Veiller au maintien d’une ambiance unique et inoubliable dans les aires VIP par le contrôle de l’éclairage, de la musique d’atmosphère, du linge de table, de la verrerie, des couverts, de la vaisselle, par un suivi de la présentation de la nourriture et par le maintien d’une propreté impeccable des aires de repas;
• Équilibrer les comptes à la fin de la nuit;
• Gérer le stress dans un milieu sous tension où tout évolue rapidement;
• Résoudre les problèmes et régler les conflits de façon proactive par l’analyse, la pensée critique et une approche flexible; effectuer le suivi auprès des clients lorsque des problèmes surviennent afin de leur donner satisfaction.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].