Supervisor, VIP Front of House - Cineplex Cinemas Lansdowne & VIP

Cineplex Entertainment LP; Ottawa; On-site; CAD 25,000 - 33,000; Full time

Job summary

Cineplex Entertainment LP in Canada is seeking a Front of House VIP Supervisor to lead, train, and motivate a dedicated FOH team in a fast-paced venue. You will ensure exceptional service for VIP guests, manage staffing for hosts, servers, and bartenders, and uphold guest satisfaction through proactive problem solving.

Responsibilities include enforcing policies, controlling ambience, reconciling end-of-night funds, and maintaining safe food handling practices.

Qualifications

• Minimum of 2 years experience in a bar, licensed restaurant, or similar environment.
• College or Hospitality degree preferred.
• Smart Serve certification is preferential.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Lead and train the FOH team to deliver exceptional service.
• Monitor guest experience to maintain satisfaction across service touchpoints.
• Reconcile end-of-night funds and manage cash handling.
• Hire and review staffing for hosts/hostesses, servers, and bartenders to maximize productivity.
• Control ambience in VIP areas (lighting, music, linen, glassware, dinnerware) and ensure clean dining areas.
• Resolve conflicts proactively and follow up with guests to ensure satisfaction.

Skills

Leadership

Communication

Team supervision

Hospitality

Shift scheduling

Education

Hospitality degree

Tools

POS system

Inventory management

Job description

What you will do:

The next evolution of Cineplex starts with you!

• Front of House (FOH) VIP Supervisor Reporting to the Front of House Manager
• Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
• Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
• Accomplishing restaurant human resource objectives by enforcing all policies and procedures
• Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
• Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
• Reconciling end of the night funds
• Managing stress in an fast‑paced, high‑pressed environment
• Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

What you need to become a successful member of this Team?

• A passion for hospitality and commitment to service excellence in a fast‑paced service environment.
• Ability to initiate innovative and creative sales and food service activities.
• Safe food handling and smart serve certification is preferential.
• A flexible schedule that includes evenings, weekends and holidays.
• Ideal candidates would possess a college or Hospitality degree.
• A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.

Personality Requirements

• Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.
• Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others.
• Strong Organizational Skills – The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.
• Proactive Problem Solver – The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.
• Computer Literacy – The ability to use a computer for various tasks on a daily basis is required.
• FOH Operational Skills – Ability to properly count and weigh various stock, and determine order amounts for the building.
• Hospitality Acumen – The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self‑expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

Wage ($): $20.60CAD

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you.

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