Manager, Restaurant

Coast Hotels; Nanaimo; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel chain is seeking a Restaurant Manager to lead their restaurant team in Nanaimo, ensuring a high standard of customer service and operational excellence. The role involves managing daily operations, coaching staff, and implementing effective service strategies while maintaining compliance with food safety regulations.

Qualifications

• Minimum 3 years food service management experience.
• Required certifications: Food Safe & Serving it Right.
• Able to work a flexible schedule, including evenings and weekends.

Responsibilities

• Oversee day-to-day operations of the restaurant.
• Ensure high customer service standards.
• Manage budgets and forecasts for food and beverage.

Skills

Communication

Leadership

Problem Solving

Customer Service

Education

Bachelor's Degree or Diploma in Hospitality

Job description

The Restaurant Manager will ensure that the hotel restaurant offers diners a contemporary, vibrant and welcoming setting with outstanding food. This position will be responsible for leading, empowering and motivating the team of ambassadors in a positive work environment. Responsibilities include maintaining high internal / external customer service standards while implementing effective controls.

Responsibilities :

• Responsible for the day to day operations of the Restaurant while maintaining a consistently high level of customer service delivery through trained and qualified staff.
• Ensures that all working areas, furnishings and equipment are maintained to a high standard of cleanliness and repair.
• Provides a common vision, defining priorities, clarifying roles & responsibilities of team members and develops departmental procedures in order to achieve the highest possible degree of guest satisfaction and an environment that produces a highly engaged team of food sales & service professionals
• Provides ongoing coaching & development using Coast's standards
• Budgets, forecasts and ensures optimal labour costs for the restaurant as well as food & beverage revenue forecasts
• Participates in the revision of menus and upgrading of service
• Monitors an effective purchasing program allowing for operating supplies and expenses within budget
• Ensures compliance to relevant legislative requirements related to Food & Beverage sales
• Handling of guest complaints, follows through on action required
• Initiates and implements food & beverage promotions by collaborating with the Coast marketing team to actively promote the restaurant using varous platforms including social media
• Works with the People & Culture Manager to prepare seasonal recruitment plans resulting in appropriate staffing levels throughout the year
• Attracts & develops talent by creating an environment in which contributions are recognized & rewarded

Skills / Knowledge / Experience :

• Minimum 3 years food service management experience
• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
• Exceptional communication & leadership skills
• Effective problem solving and decision making ability
• Demonstrated superior customer service philosophy
• Required certifications : Food Safe & Serving it Right
• Hepatitis A vaccination recommended
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays