Manager, Registration and Client Services

Government of Manitoba; Winnipeg; On-site; CAD 68,000 - 87,000; Full time

Job summary

Government of Manitoba is seeking a Manager, Registration and Client Services in Winnipeg to lead the Insured Benefits Branch. You will oversee registration programs, ensure regulatory compliance, and deliver client-centred service for health coverage under the Manitoba Health Services Insurance Plan.

The role requires strong leadership, multi-channel service delivery experience, and excellent communication.

Qualifications

• Essential: Post-secondary education in public administration, business administration, or equivalent.
• Experience managing multi-channel service delivery with performance and operational improvement.
• Demonstrated leadership including staff supervision, coaching, performance management, workforce planning, and labour relations.
• Strong organizational and resource management skills; ability to prioritize in a high-volume environment.
• Excellent written and verbal communication; ability to influence and build stakeholder relationships.
• Extensive experience interpreting and applying legislation, regulations, policies and procedures in a regulatory environment.
• Strong analytical and strategic thinking; ability to assess risks and develop evidence-based recommendations.
• Experience maintaining data integrity through records management, reporting, monitoring and audit processes.

Responsibilities

• Reporting to the Director – Registration, lead supervisors and staff within Registration and Client Services.
• Oversee operational management, regulatory compliance and delivery of provincial health registration programs.
• Ensure adjudication consistency and client-centred service in determining eligibility under the Manitoba Health Services Insurance Plan.

Skills

Leadership

Communication

Regulatory knowledge

Strategic thinking

Stakeholder relations

Performance management

Analytical thinking

Data integrity

Education

Post-secondary education in public administration or business administration

Tools

Microsoft Office

MS Teams

Job description

THIS POSITION IS OPEN ONLY TO EMPLOYEES OF THE MANITOBA PUBLIC SERVICE.

Manager, Registration and Client Services

XO3 Administrative Officer 3

Regular/full-time

Health, Seniors and Long Term Care

Insured Benefits, Insurance

Winnipeg MB

Advertisement Number: 45640

Salary(s): XO3 $67,671.00 - $86,622.00 per year

Closing Date: September 20, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

Manitoba Health, Seniors and Long-Term Care is currently seeking a Manager, Registration and Client Services for the Insured Benefits Branch. The Insured Benefits Branch of Manitoba Health, Seniors and Long-Term Care handles health insurance coverage, registration, and health cards.

Candidates are required to submit the Application Form for screening. A resume and cover-letter are also required

Duties

Reporting to the Director – Registration, the Manager provides leadership to supervisors and staff within Registration and Client Services (RCS). The position is responsible for the operational management, regulatory compliance, and effective delivery of multiple provincial health registration programs, ensuring consistent adjudication and client-centred service in determining eligibility under the Manitoba Health Services Insurance Plan.

Qualifications

Essential:

• Post-secondary education in public administration, business administration, or an equivalent combination of education, training, and senior-level experience.
• Experience managing multi-channel service delivery, including in-person, contact centre, and digital services, with responsibility for performance and operational improvement.
• Demonstrated leadership experience, including staff supervision, coaching, performance management, workforce planning, and labour relations.
• Strong organizational and resource management skills, with the ability to prioritize competing demands and deliver results in a high-volume environment.
• Excellent written communication skills, including preparing briefings, reports, correspondence, and decision documentation.
• Excellent verbal and interpersonal communication skills, with the ability to influence, present information, and build effective stakeholder relationships.
• Extensive experience interpreting and applying legislation, regulations, policies, and procedures in a regulatory environment, including investigations and appeals processes.
• Strong analytical and strategic thinking skills, with the ability to assess risks, identify gaps, and develop evidence-based recommendations.
• Experience maintaining data integrity and accountability through records management, reporting, monitoring, and audit processes.

Desired:

• Proficiency with Microsoft Office (Word, Excel, Outlook and MS Teams)
• Knowledge of The Health Services Insurance Act.

Conditions of Employment

• Must be legally entitled to work in Canada
• Must provide and maintain a satisfactory Criminal Record Check

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.