Supervisor

Government of Manitoba; Winnipeg; On-site; CAD 64,000 - 79,000; Full time

Job summary

The Government of Manitoba in Winnipeg is seeking an AO2 Administrative Officer 2 for Manitoba Advanced Education and Training, Student Aid and Success. The role reports to the Manager of Operations and supervises staff, oversees scheduling, and ensures high-quality client services.

You will analyze operations, implement process improvements, and provide policy guidance to senior management while engaging with internal and external stakeholders.

Qualifications

• Post‑secondary education in Social Sciences, Business Administration, Project Management or a related field; a suitable combination of education and work experience may be considered.
• Leadership experience including supervising, onboarding, training and scheduling a team responsible for providing frontline client services through multiple channels.
• Experience interpreting and explaining complex policies and regulations such as the Student Aid Act.
• Excellent interpersonal skills with the ability to work collaboratively with colleagues and in partnership with a variety of stakeholders including clients or members of the public.
• Ability to work independently, prioritize, and manage numerous projects and files simultaneously.
• Strong political acumen and the ability to manage confidential and politically sensitive material and situations in an appropriate manner.
• Excellent English verbal communication skills.
• Excellent English written communication skills.
• Experience working with Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

• Oversee employee supervision, onboarding, training and scheduling to ensure frontline client services.
• Analyze daily program operations for efficient service delivery and staffing levels.
• Identify opportunities for process improvements and contribute to policy initiatives.
• Provide guidance on policies and resolve escalated client issues with stakeholders.
• Support senior management with data, analysis and recommendations for planning.

Skills

Leadership experience

Policy interpretation

Interpersonal skills

English communication (verbal)

English written communication

Ability to manage multiple projects

Confidential/political sensitivity

Microsoft Office

Project management

Education

Post‑secondary education in Social Sciences, Business Administration, Project Management or related field

Tools

Microsoft Office

Job description

AO2 Administrative Officer 2

Regular/full-time

Advanced Education and Training

Manitoba Student Aid, Student Access and Success

Winnipeg MB

Advertisement Number: 45643

Salary(s): AO2 $64,153.00 - $78,773.00 per year

Closing Date: October 7, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. An eligibility list may be created for similar positions and will remain in effect for 12 months. Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.

The Manitoba Student Aid Program provides needs‑based financial assistance to help Manitobans pursue post‑secondary education and training opportunities. The program supports students who may otherwise be unable to access higher education due to financial barriers and plays a key role in helping individuals achieve their educational and career goals.

Manitoba Advanced Education and Training is seeking a highly motivated individual to fill a Supervisor position in Winnipeg.

Duties:

Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to ensure efficient service delivery, adequate staffing levels, and high‑quality client service.

The Supervisor analyzes operational data, identifies opportunities for process improvements, and contributes to the development and implementation of program and policy initiatives. The incumbent provides guidance on policies, procedures, and complex client issues, resolves escalated concerns, and collaborates with internal and external stakeholders to improve program delivery.

The Supervisor provides advice, analysis, and recommendations to senior management to support decision‑making, planning strategies, and processes improvements related to the Manitoba Student Aid Program.

Why Work For Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work‑life balance.

Financial Security

• Attractive salaries
• Defined pension plan
• Life insurance coverage
• Long‑Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program
• Paid time‑off including sick leave, wellness days and family related leave days
• Flexible work arrangements for eligible positions
• Generous vacation entitlements, increasing with years of service
• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as in‑house training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Qualifications:

Essential:

• Post‑secondary education in Social Sciences, Business Administration, Project Management or a related field; a suitable combination of education and work experience may be considered.
• Leadership experience including supervising, onboarding, training and scheduling a team responsible for providing frontline client services through multiple channels.
• Experience interpreting and explaining complex policies and regulations such as the Student Aid Act.
• Excellent interpersonal skills with the ability to work collaboratively with colleagues and in partnership with a variety of stakeholders including clients or members of the public.
• Ability to work independently, prioritize, and manage numerous projects and files simultaneously.
• Strong political acumen and the ability to manage confidential and politically sensitive material and situations in an appropriate manner.
• Excellent English verbal communication skills.
• Excellent English written communication skills.
• Experience working with Microsoft Office including Word, Excel, and PowerPoint.

Desired:

• Knowledge of post‑secondary education and training in Manitoba, including Private Vocational Institutions, Public Post-Secondary Education or Manitoba Student Aid.
• Knowledge of the Manitoba Student Aid Program (MSAP) and Canada Student Financial Assistance Program (CSFAP).

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must provide and maintain a satisfactory Criminal Record Check

Apply to:

Advertisement # 45643

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.