Service Centre Representative (Thompson, MB)

Manitoba Blue Cross; Thompson; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Casual dress code

Personal and professional development

Job summary

Manitoba Blue Cross in Thompson, MB is seeking a Service Centre Representative to provide administrative support and assist clients accessing counselling services. You will handle in-person engagement, processing claims, coordinating schedules, and delivering exceptional service.

The role requires strong communication, organizational skills, and a commitment to privacy regulations while promoting Manitoba Blue Cross products to clients and providers.

Qualifications

• Minimum Grade 12 education; post-secondary preferred.
• Ability to obtain Provincial Accident and Sickness Insurance Agent License.
• Strong written and verbal communication; excellent organizational skills.

Responsibilities

• Greet and direct clients to counselling rooms.
• Answer phone, perform clerical duties, and process claims.
• Respond to inquiries about eligibility, coverage, and claims procedures.
• Coordinate scheduling and maintain counselling room inventory.
• Provide support for counsellors and promote Manitoba Blue Cross products.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Organizational skills

MS Word

MS Excel

Education

Grade 12

Post-secondary education

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Description

About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Thompson, MB and surrounding areas with valid work authorization.

POSITION SUMMARY:

The Service Centre Representative provides administrative and customer direction for the centre’s counselling services. Duties include in-person customer engagement and counsellor support, processing diverse claims, managing administrative tasks, forwarding leads for new business, and delivering exceptional customer service.

DUTIES AND RESPONSIBILITIES

• Greets, identifies and directs clients to designated counselling rooms.
• Performs administrative and clerical duties, which include answering the phone, photocopying, filing, claims related storage, and clerical work.
• Responds to customer inquiries relating to eligibility, coverage information, claims procedures and payments, new business and interest in Manitoba Blue Cross products, and general inquiries, in person, via email, and by phone.
• Monitors client appointments for the counselling centre. Greets and directs clients to designating counselling rooms, protects and respects client rights and confidentiality.
• Responsible for the screening and organization of all received claims mail and correspondences.
• Adjudicates and processes claims for prescription drugs, vision, dental, extended health, ambulance and hospital, EAP, and health spending accounts.
• Communicates with members and providers during the claims assessment process, returning claims for completeness of information, and following up for additional information as necessary.
• Assembles clinical form packages for counsellor use, answers inquiries, and provides support as necessary.
• Promotes and sells travel health products.
• Acts as a liaison between clients and all internal departments.
• Inspects and cleans counselling rooms after each use, as well as common areas (kitchen, boardroom, etc). Ensures counselling rooms have required inventory of EAP forms and other supplies.
• Maintains office supplies.
• Performs other duties as assigned.

QUALIFICATIONS AND SKILLS

• Dedicated to the principles of exceptional service; committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Minimum Grade 12 education. Preference given to applicants who have completed post-secondary education, or an equivalent combination of education and experience in a related field.
• Ability to obtain a Provincial Accident and Sickness Insurance Agent License is required.
• Strong interpersonal skills, with the ability to adjust personal style to different personalities and situations. Able to demonstrate strong verbal and written communication skills. Exercises sound judgement, tact, and discretion.
• Excellent organizational skills with the ability to manage and prioritize several activities on an ongoing basis. Self-directed, reliable, punctual, and able to work with minimum supervision.
• Skilled at using business tools including MS Word, Excel, and Outlook. Ability to learn and use Manitoba Blue Cross applications.
• Previous experience in a customer service role.
• Knowledge of Provincial and clinical privacy and confidentiality regulations.
• Understanding of the sales process.
• Knowledge of Employee Assistance Programs or clinical practices is an asset.

SPECIAL CONDITIONS

• May be required to work overtime on evenings and weekends.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.