Manager, Property Claims – Commercial Damage Insurance

Northbridge Financial Corporation; Montreal; Hybrid; CAD 95,000 - 135,000; Full time

Benefits offered by this job

Employee share purchase plan

Pension plans and RRSP

Staff insurance discounts

Education assistance

Job summary

Northbridge Financial Corporation is seeking a Property Claims Manager in a hybrid role based in Canada. You will lead a claims team, provide technical guidance, and ensure timely investigations, file analyses and settlements.

The position emphasizes KPI monitoring, collaboration, and continuous improvement, with strong communication across the organization. The ideal candidate has 7–10 years in commercial property & casualty claims, 3–5 years in people management, and holds AMF adjuster

Qualifications

• 7–10 years of experience in commercial property & casualty claims handling.
• 3–5 years of experience managing a team.
• AMF Claims Adjuster Certificates in Commercial Property & Casualty Insurance and Personal Lines Insurance (mandatory).
• Post-secondary diploma from a 3- or 4-year program.
• Excellent written and verbal communication skills.
• CIP or FCIP designation is an asset.

Responsibilities

• Lead and coach a claims team to deliver timely, thorough investigations, file analyses and settlements.
• Monitor KPIs and drive a culture of collaboration, accountability, and continuous improvement.
• Provide technical guidance and coaching to ensure high-quality service and outcomes.
• Shape strategic initiatives to keep claims operations at the forefront of industry best practices.
• Serve as a trusted leader and point of contact for guidance within the team.

Skills

Critical thinking

Investigative work

Leadership

Communication

Analytical depth

Education

AMF Claims Adjuster Certificate (Commercial Property & Casualty, Personal Lines)

CIP or FCIP designation

Post-secondary diploma (3–4 year program)

Job description

Our Property Claims Managers work tirelessly to support their teams and serve as the first point of contact for guidance and leadership. In addition to managing team members, they provide technical advice and coaching to ensure timely and effective service in claims investigations, file analysis, and settlements. They monitor key performance indicators and ensure that every claim is handled thoroughly and efficiently. These leaders are passionate about team engagement and foster a culture of collaboration, accountability, and continuous improvement. With strong analytical and communication skills, our Managers are strategic thinkers and effective communicators. As part of a collaborative leadership team, you’ll have the opportunity to shape strategic initiatives that keep our claims operations at the forefront of evolving dispute resolution practices. In short, our Property Claims Managers are exceptional. If this sounds like you, we encourage you to consider joining our team.

You excel in:

• Critical thinking and investigative work
• Patience, analytical depth, and solution-oriented approaches
• Leadership that goes beyond management

You bring:

• 7 to 10 years of experience in commercial property and casualty claims handling
• 3 to 5 years of experience managing a team
• AMF Claims Adjuster Certificates in Commercial Property & Casualty Insurance and Personal Lines Insurance (mandatory)
• A post-secondary diploma from a three- or four-year program
• Excellent written and verbal communication skills
• CIP or FCIP designation (an asset)

We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge. At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.