Claims Director, Property

Northbridge Financial Corporation; Vancouver; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salaries

Employee share plan

Pension plans

RRSP

Staff insurance discounts

Flexible health benefits

Education assistance for CIP/FCIP/CRM

Internal mobility

Leadership training and mentoring

Pay transparency

Job summary

Northbridge Financial Corporation in Canada seeks a Property Claims Director to lead the claims unit, directing staff and driving regional goals for service, productivity, and quality.

The role emphasizes seasoned leadership in property and casualty claims, strong communication, and strategic execution within a hybrid work model with competitive benefits.

Qualifications

• Post-Secondary Education in an Insurance focused program or related program.
• Completed or working towards the CIP designation.
• Minimum of 10 years of experience in the property and casualty Insurance industry handling complex claims.
• 5-7 years of demonstrated leadership experience.
• Strong technical skills with MS Office Suite.
• Ability to clearly communicate with Claimants, Brokers, and vendors.

Responsibilities

• Providing effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met.
• Directing the development and execution of the corporate and regional business plans, and ensuring strategies contribute to corporate objectives.
• Ensuring effective and efficient operation by enhancing workflow and operational procedures.
• Managing customer service standards.
• Supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity, and quality.

Skills

Leadership

Communication

Coaching

Team management

Education

Insurance-focused program education

CIP designation (in progress or completed)

Tools

MS Office Suite

Job description

What it’s like to be a Northbridge Claims Director:

As a Property Claims Director you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind.

At Northbridge, our Claims department is responsible for ensuring efficient, prompt, and courteous service to claimants, insureds, and brokers through appropriate investigation, analysis, and settlement of claims.

Our Claims Director, Property and Administration, will direct all activities of the claim’s unit through effective leadership and training of the adjusting staff to ensure service and quality objectives are met.

The Property Claims Director is also responsible for supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity, and quality.

Our Claims Director is committed to high standards of performance, has strong communication skills, and a demonstrated ability to bring new ideas to initiatives.

Key Responsibilities

• Providing effective leadership, coaching, and motivation to team members to ensure service and quality objectives are met.
• Directing the development and execution of the corporate and regional business plans, and ensuring strategies contribute to corporate objectives.
• Ensuring effective and efficient operation by enhancing workflow and operational procedures.
• Managing customer service standards.
• Supporting the development and implementation of best practices and departmental strategies in the achievement of regional goals for customer service, productivity, and quality.

Required Qualifications

• Post-Secondary Education in an Insurance focused program or related program.
• Completed or working towards the CIP designation.
• Minimum of 10 years of experience in the property and casualty Insurance industry handling complex claims.
• A minimum of 5-7 years of demonstrated leadership experience.
• Strong technical skills with MS Office Suite.
• Ability to clearly communicate with Claimants, Brokers, and vendors.

Benefits & Perks

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• Competitive salaries.
• Employee share purchase plan.
• Pension plans.
• RRSP.
• Discounts on staff insurance.
• Flexible health benefits.
• Early leave days.
• Wellness programs.
• Rewards and recognition programs.
• Education assistance to complete your CIP, FCIP, CRM or other courses desired.
• Internal mobility.
• Leadership training and mentoring programs.
• Pay transparency and fairness.

The base salary range for this role is $120,000 - $160,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position.

Who we are

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company.

Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.

We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian! We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.