Manager, Outside Sales Process & Operations

The Home Depot

Toronto

Hybrid

CAD 80,000 - 110,000

Full time

30 hours ago

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Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Stock purchase discount

Merit-based salary increases

Comprehensive paid benefits

Job summary

The Home Depot Canada in Toronto, ON is seeking a Manager, Outside Sales Process & Operations to scale sales processes, training, and onboarding. You will partner with Sales Leadership, HR, Marketing, Finance, and Legal to translate strategy into field-ready execution that accelerates customer acquisition and retention.

You will own Outside Sales training, develop SOPs, and embed governance to protect assets and brand.

Qualifications

Bachelor’s degree or related experience required.
3–5 years minimum work experience in relevant role.
Leadership experience preferred in sales operations.

Responsibilities

Build and scale Outside Sales processes and tools that drive acquisition, retention, and share-of-wallet growth.
Create and maintain SOPs that improve consistency, scalability, and field execution.
Partner cross-functionally to translate strategy into field-ready enablement.
Protect company assets and data by embedding governance in sales operations.
Lead Outside Sales training strategy, onboarding, and ongoing enablement; curate content for Canadian relevance.
Develop and evolve a best-in-class sales process for account management from acquisition through retention.
Design tools and frameworks that accelerate share of wallet growth within accounts.

Skills

Plans and Aligns

Communicates Effectively

Customer Focus

Action Oriented

Education

Bachelor’s Degree with related work experience

Job description

Manager, Outside Sales Process & Operations at The Home Depot in Toronto, ONM3C 4H9

Job Description

Pay Range: $80,000 - $110,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose:
The Manager, Outside Sales Process & Operations is responsible for enabling the effectiveness, consistency, and scalability of the Outside Sales organization through best-in-class training, sales processes, tools, and operational support. This role partners closely with Sales Leadership, HR, Learning, Marketing, Finance, and cross functional teams to translate strategy into field ready execution that accelerates customer acquisition, share of wallet growth, and long-term customer retention.

The role serves as a strategic and operational connector—owning Outside Sales training and onboarding, developing standardized sales and account management processes, and unlocking customer facing capabilities that improve the selling experience. By leveraging data, insights, and cross functional collaboration, this position ensures Outside Sales teams are equipped to represent the full enterprise value proposition while protecting company assets and brand integrity.

Key Responsibilities:

Build and scale Outside Sales processes and tools that drive acquisition, retention, and share-of-wallet growth.
Create and maintain standard operating procedures (SOPs) that improve consistency, scalability, and field execution.
Partner cross-functionally (Sales Leadership, HR/Learning, Marketing, Finance, Legal, Operations) to translate strategy into field-ready enablement.
Protect company assets, customer data, and brand integrity by embedding risk controls and practical governance into sales operations.
Lead Outside Sales training strategy, onboarding, and ongoing enablement; curate content for Canadian relevance and field usability.
Champion voice-of-field and voice-of-customer feedback to drive continuous improvement across tools, processes, and training.
Develop and continuously evolve a best-in-class sales process for account management, from acquisition through retention and growth.
Design and deploy tools and frameworks that accelerate share of wallet growth within accounts.
Partner with Sales Leadership to embed sales process discipline and consistent execution across the Outside Sales team.
Develop, document, and enhance standard operating procedures (SOPs) that support consistent execution, scalability, and operational clarity across Outside Sales.
Partner with Legal, Finance, and Operations to ensure processes protect company assets, customer data, and brand integrity.
Ensure SOPs are practical, adopted in the field, and reinforced through training and enablement materials.
Support the development and execution of a share of wallet strategy, translating strategic intent into field ready tools, messaging, and processes.
Enable key growth initiatives including Pro Extended Assortment, PPP, and account funneling for price books, ensuring Outside Sales teams understand how to position and execute against these programs.
Act as a strategic thought partner to Sales Leadership by identifying gaps, opportunities, and enablers required to drive sustainable growth.

Customer Focus & Capability Enablement

Identify and work cross functionally to unlock customer facing capabilities for Outside Sales, including eProcurement, CMT, and House Account solutions.
Support the Outside Sales onboarding experience, including coordination with Inside Sales onboarding to ensure a seamless, end to end ramp for new hires.
Champion the voice of the customer and the field by translating feedback into actionable improvements across tools, processes, and training.

Outside Sales Training & Enablement

Lead the strategy, development, and ongoing maintenance of Outside Sales training programs, ensuring content remains current, practical, and aligned to evolving business priorities.
Improve and sustain the Outside Sales Garage as a centralized enablement hub for tools, playbooks, training, and best practices.
Curate, adapt, and leverage U.S. training content for Canadian relevance, including enabling audio based learning to support learning in the field.
Coordinate closely with HR and Learning teams to align Outside Sales training with enterprise learning standards, onboarding pathways, and leadership development frameworks.
Support training for new merchandise, programs, and selling capabilities, ensuring Outside Sales teams are prepared to represent the full enterprise value proposition.

Direct Manager/Direct Reports

Direct Manager: Position reports to the Senior Manager, PRO Operations
Direct Reports: Meeting and Events Specialist

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Qualifications

Bachelor’s Degree with related work experience.

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience: 3–5 Years
Preferred Years of Work Experience: 5 Years
Minimum Leadership Experience: 2–3 Years
Preferred Leadership Experience: 3 Years

Plans and Aligns
Communicates Effectively
Customer Focus
Action Oriented

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.