Manager, Outreach and Integrations

Michael Garron Hospital; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Michael Garron Hospital in Toronto is seeking a Manager of Outreach and Integrations to lead teams involved in outreach and hospital-community integration. You will oversee staff across ET-PCNC, NLOT and INHCP, drive performance, and coordinate with community partners to improve patient transitions and flow.

You will shape initiatives that reduce non-acute LOS, reduce readmissions and support vulnerable patient populations through collaborative, process-driven leadership.

Qualifications

• Demonstrated experience in incremental leadership responsibilities in Hospital Operations.
• Familiarity with improvement process principles is a definite asset.
• Experience with community service, home care and/or primary care an asset.
• Demonstrates a process driven approach to problem solving.
• Excellent written and oral communication skills.
• Exceptional interpersonal skills.
• Demonstrated ability to multi-task and manage conflicting priorities.
• Ability to collaborate with internal and external partners.

Responsibilities

• Oversee teams: ET-PCNC, NLOT and INHCP, ensuring accountability and performance.
• Hire, support and manage staff and coordinate with external partners.
• Drive transitions from hospital to community settings and home care.
• Lead initiatives to reduce non-acute LOS, readmissions and ALC rates.
• Contribute to corporate quality improvement projects related to patient flow.

Skills

Leadership

Change management

Project management

Communication

Collaboration

Problem solving

Time management

Education

Bachelor's degree

Master's degree

Registered health professional college/association

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Powerchart

Internet Explorer

Job description

Overview

The Manager of Outreach and Integrations will play a critical role in ensuring the seamless implementation of new processes, systems, and practices to further integration between hospital and community in the context of patient transitions and supporting outreach to vulnerable populations that access care at MGH. This position requires strong leadership skills and the ability to manage multiple projects simultaneously. The Manager will report to the Director of Integrated Care, providing operational oversight and executing key projects to enhance integrated care pathways and improving patient outcomes.

The Manager will play a critical role in ensuring the seamless implementation of new processes, systems, and practices to further integration between hospital and community in the context of patient transitions and supporting outreach to vulnerable populations that access care at MGH. This position requires strong leadership skills and the ability to manage multiple projects simultaneously. The Manager will report to the Director of Integrated Care, providing operational oversight and executing key projects to enhance integrated care pathways and improving patient outcomes. The Manager will oversee a variety of teams engaged in outreach and integration work, ensuring accountability and performance of said teams. The Manager will oversee staff in the East Toronto Primary Care Navigation Clinic (ET-PCNC), Nursing Led Outreach Teach (NLOT) and the Integrated Neighbourhood Home Care Program (INHCP). The manager is responsible for the hiring, support, performance management of said teams as well as working with external program partners for the programs to ensure efficient operations. The manager supports team members and works with community partners to coordinate and integrate services and will focus on on-going performance improvement. The incumbent supports the team by actively participating in projects to support transitions to community settings such as patient homes and long-term care homes and identifying and implementing new initiatives to support transitions for patients that are vulnerable for readmission upon discharge with a goal of reducing non acute LOS, reducing readmission rates and reducing overall ALC rates. The incumbent contributes to corporate initiatives and quality improvement projects related to ALC, home care modernization and patient flow with a particular focus on reducing non-acute length of stay (LOS), hospital readmission rates and rates of unattached patients in hospital. As such, the manager will work closely with Managers of Transitions and Integrations and Patient Flow, supporting system flow.

EDUCATION

• Baccalaureate Degree Required.
• Masters in a related field preferred.
• Current registration with Health Professional College / Association required.
• Demonstrated commitment to on-going learning and professional development required.

Qualifications

• Demonstrated experience in incremental leadership responsibilities in Hospital Operations.
• Familiarity with improvement process principles is a definite asset.
• Experience with community service, home care and/or primary care an asset.
• Demonstrates a process driven approach to problem solving.
• Demonstrated computer literacy with competence in Microsoft Word, Excel, PowerPoint, Outlook, Powerchart and Internet Explorer.
• Flexible, organized and self-directed within scope of responsibility; takes initiative.
• Knowledge of process improvement methodologies and quality monitoring required.
• Excellent written and oral communication skills.
• Exceptional interpersonal skills.
• Demonstrated ability to multi-task, problem-solve with proven critical and creative thinking skills.- Evidence of ongoing education (e.g. Workshops, seminars, etc.) and up-grading of technical skills and knowledge.
• Demonstrated ability to manage conflicting priorities.
• Demonstrated ability to collaborate and develop relationships with internal and external partners.
• Other duties as assigned.
• Excellent time management and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN)

All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN)[formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.

• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team. Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs. This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate. MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.