General Manager

Push Operations; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Extended Health

Dental

Vision

Job summary

Donnellan's Irish Pub in Vancouver, BC is seeking a General Manager to lead bar and kitchen operations, drive sales, and manage staff, inventory and finances. You will set standards of service, optimize profit, and create a welcoming atmosphere for guests.

Responsibilities include recruiting and supervising staff, scheduling shifts, controlling labor costs, overseeing cash handling and safety, and delivering regular financial reports to management.

Qualifications

• Minimum 5 years as GM in hospitality and 10 years in management.
• Strong leadership and ability to motivate a team.
• Food & beverage knowledge including wines and cocktails.
• Serving It Right & FoodSafe Level 1 certified.

Responsibilities

• Recruit, train and supervise bar staff.
• Schedule shifts and control labor costs.
• Manage inventory, costs and procurement.
• Ensure exceptional guest service and handle complaints.
• Oversee opening/closing procedures and cash handling.
• Prepare financial reports and manage budgets.
• Ensure compliance with alcohol service and health & safety laws.

Skills

Leadership

Staff management

Budgeting

Customer service

Toast POS

Education

Bachelor's degree in hospitality management

Tools

Toast POS

Clover

Job description

Donnellan's Irish Pubis looking for a newGeneral Manager! As the General Manager of our establishment, you will be responsible for overseeing all aspects of bar & kitchen operations, including staff management, customer service, inventory control, and financial management. Your primary goal will be to ensure the smooth and efficient operation of the bar while maintaining high standards of quality and service. You will also be responsible for driving sales, maximizing profitability, and creating a welcoming and enjoyable atmosphere for our guests.

Key Responsibilities:

• Recruit, train, and supervise bar staff, ensuring they adhere to company policies and procedures.
• Schedule staff shifts effectively to meet business demands while controlling labor costs.
• Handle any staffing issues, including conflicts or disciplinary actions, in a professional and timely manner.
• Ensure that guests receive exceptional service at all times, resolving any issues or complaints promptly and courteously.
• Maintain a welcoming and friendly atmosphere in the bar, engaging with customers and building relationships to encourage repeat business.
• Monitor customer satisfaction levels and implement improvements as necessary to enhance the guest experience.
• Oversee all bar operations, including opening and closing procedures, cash handling, and security protocols.
• Monitor inventory levels and order supplies as needed to ensure sufficient stock while minimizing waste and controlling costs.
• Implement and enforce safety and sanitation standards to maintain a clean and hygienic environment.
• Stay informed about industry trends and best practices, implementing new ideas or initiatives to keep the bar competitive.
• Develop and manage budgets, forecasting sales and expenses to achieve financial targets.
• Monitor sales performance and expenses, analyzing variances and taking corrective action as needed to maximize profitability.
• Implement pricing strategies and promotions to drive sales and increase revenue.
• Prepare regular financial reports for management, providing insights and recommendations for improvement.
• Ensure compliance with all relevant laws and regulations, including those related to alcohol service, health and safety, and employment practices.
• Maintain accurate records and documentation, including employee records, inventory reports, and financial transactions.

Why work with us?

• Competitive salary package
• Extended Health, Dental, Vision benefits
• Hard working & dedicated team
• Excellent location in the heart of The Granville Entertainment District
• Be part of a rapidly growing group of companies

Qualifications:

• Minimum of 5 years experience as a General Manager in the hospitality industry with 10 years of management experience.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Strong food & beverage knowledge required, including wines and cocktails
• Excellent working knowledge of Toast (POS) and Clover (payment terminal) or similar
• Excellent communication and interpersonal skills, with a focus on customer service.
• Proficiency in bar operations, including inventory management and financial analysis.
• Knowledge of relevant laws and regulations, including those related to alcohol service and safety.
• Serving It Right & FoodSafe Level 1 certificate
• Bachelor's degree in hospitality management or related field preferred.

While we appreciate all applicants, only shortlisted candidates will be contacted.