Manager of Information Technology

Open Farm; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A progressive company in Toronto is seeking a Manager, IT Operations to lead its technology functions, supporting approximately 120 employees in a hybrid work environment. This role involves troubleshooting, project management, and guiding the IT team. The ideal candidate has at least 5 years of IT operations experience and expertise in Microsoft 365 and Azure. Excellent communication and problem-solving skills are essential, along with a commitment to the company's mission and values.

Benefits

Health, Medical & Dental Benefits

Wellness Days & Summer Hours

Mental Health Support

Wellness Stipend

Slack Interest Groups

Pet Feeding Program

RRSP and 401(k)

Hybrid & Remote Work

Qualifications

• 5+ years of IT operations experience with technical expertise across hardware, software, networks, and cloud systems.
• Experience managing IT ticketing systems and delivering exceptional service.
• Proficiency in endpoint security and patch management.

Responsibilities

• Lead and execute all aspects of technology operations for ~120 employees.
• Serve as primary point of contact for all IT needs, troubleshooting and designing secure infrastructure.
• Manage vendor relationships and lead IT projects from planning through execution.

Skills

IT operations experience

Microsoft 365

Azure

Enterprise networking

IT security

Problem-solving

Communication skills

ITIL certification

Job description

Who you are

• 5+ years of IT operations experience, with proven hands-on technical expertise across hardware, software, networks, and cloud systems
• Experience balancing strategic IT planning with day-to-day troubleshooting and service delivery
• Expertise in Microsoft 365, Azure, enterprise networking, and IT security
• Strong skills in hardware provisioning, configuration, and asset management
• Experience managing and improving IT ticketing systems
• Knowledge of endpoint security, patch management, and cloud administration
• Familiarity with AI tools for knowledge management and user support (preferred)
• ITIL certification or equivalent process management experience is a plus
• Thrives in a role where no task is too big or too small — from executive-level planning to basic troubleshooting
• Proactive problem-solver who takes ownership and gets things done
• Highly adaptable, able to switch between strategic initiatives and urgent support needs seamlessly
• Strong communicator with excellent people skills
• Committed to Open Farm's mission and values

What the job involves

• The Manager, IT Operations will lead and execute all aspects of Open Farm's technology operations, supporting ~120 employees across a hybrid work environment
• You will be the go-to person for anything and everything technology-related — from troubleshooting a laptop in the Toronto office to designing secure cloud infrastructure
• This role requires a hands-on leader who is equally comfortable solving day-to-day issues, managing critical projects, and guiding our IT Administrator to deliver exceptional service
• In this role you will serve as the primary point of contact for all IT needs, addressing both in-person and remote issues directly when required
• Lead and prioritize IT support operations by guiding the IT Administrator, while stepping in as needed to resolve tickets, configure systems, and troubleshoot urgent problems
• Manage and optimize the IT ticketing system, ensuring timely, effective, and trackable resolution of issues
• Develop and maintain an AI-powered support portal and knowledge base to empower employee self-service
• Oversee office infrastructure, including internet, networking, and related systems, ensuring reliability and security
• Procure, configure, and deploy hardware and software for new hires and equipment replacements
• Manage the full lifecycle of company devices (imaging, monitoring, patching, shipping, retrieval)
• Administer and enhance core business platforms, including Microsoft 365, Azure, and related systems
• Conduct regular cybersecurity reviews and implement best practices across processes, hardware, and software
• Maintain and scale cloud infrastructure, ensuring uptime, security, and cost-effectiveness
• Manage vendor relationships, contracts, and renewals for IT products and services
• Lead IT projects such as hardware refreshes, cloud migrations, and infrastructure upgrades from planning through execution
• Deliver IT and security training to employees to promote awareness and compliance
• Provide on-call support for critical incidents and after-hours emergencies when required
• All other duties as assigned

Benefits

• Health, Medical & Dental Benefits
• Wellness Days & Summer Hours
• Mental Health Support
• Wellness Stipend
• Slack Interest Groups
• Pet Feeding Program
• RRSP and 401(k)
• Hybrid & Remote Work