Manager, Mortgage Operations

Haventreebank; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager for Mortgage Operations to lead a dedicated team in providing exceptional service to clients. This role involves training and mentoring specialists, ensuring compliance with policies, and enhancing operational efficiency. The ideal candidate will possess strong analytical and problem-solving skills, with a passion for fostering teamwork and open communication. Join an organization committed to financial security and upward mobility for Canadians, where your expertise will directly contribute to helping others achieve their homeownership dreams.

Qualifications

• 5+ years of experience in Mortgage Administration, Operations or Originations.
• Strong knowledge of appraisals and income, with the ability to train others.

Responsibilities

• Manage the Mortgage Operations Team, providing training and support.
• Communicate effectively with internal and external stakeholders.
• Ensure compliance with Bank policies and procedures.

Skills

Mortgage Administration

Operations Management

Analytical Thinking

Problem-Solving

Communication Skills

Coaching

Time Management

Education

University Degree or Equivalent

Job description

Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.

About Haventree Bank

Headquartered in Toronto, Ontario, Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the bank’s mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Position Summary:

Reporting to the Director, National Mortgage Operations, the Manager, Mortgage Operations manages the mortgage Operations team.

Major Duties & Responsibilities:

• Trains, mentors and provides support to the Mortgage Operations Team.
• Assists Specialists develop their own knowledge and skill set.
• Coaches and guides based on the common trends seen from QA.
• Responsible for higher approval levels, managing various escalations from Specialists, Underwriters, DMO’s and BDM’s.
• Communicates effectively both verbally and written to internal and external stakeholders (including UWs, Directors, Appraisers, employers etc.)
• Maintains and provides the Director with accurate reporting to help process efficiencies and minimize/identify fraud.
• Monitors the Specialist’s SLAs, ensure they are meeting document review timelines appropriately and offering corrective training when necessary.
• Supports the Specialists role in any volume overflow when possible
• Adheres to all Bank, business area and AML/ATF policies and procedures.
• Ensures that Quality Assurance requirements, Compliance and Risk review queries are dealt with in a timely and accurate manner.

Qualifications & Experience:

Degrees, Diplomas & Certifications:

• The position requires a university degree or equivalent.

Years and Range of Experience Required to Perform the Job:

• The position requires at least 5 years’ experience in Mortgage Administration, Operations or Originations.
• Strong working knowledge of appraisals and income and are comfortable offering guidance and training to others.
• Patient, clear communicator who won’t mind working with others until they perfect their skillset.
• Organized, detail oriented and able to manage your time appropriately.
• Strong analytical thinker with excellent problem-solving skills.
• Comfortable adapting to a fast paced, changing working environment.
• Enjoys working in a tight-knit team, and values open communication and respect.

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.

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