Bilingual Mortgage Retention Specialist

Bank of Montreal; Moncton; Remote; CAD 37,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Retail Banking Sales & Service team. This full-time remote position involves providing expert advice on mortgage renewals and financing solutions. You will engage with customers to understand their needs, manage transactions, and ensure compliance with regulations. This role offers an opportunity to make a significant impact while working in a supportive and inclusive environment. With a focus on professional growth, you will receive training and resources to excel in your career. If you are passionate about helping customers and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• 2-3 years of experience in personal lending and home financing preferred.
• Knowledge of competitive marketplace and trends in product offerings.

Responsibilities

• Provide expert advice on mortgage renewal and financing needs.
• Collaborate with stakeholders to deliver on business objectives.

Skills

Verbal & written communication skills in French and English

Analytical and problem-solving skills

Organization skills

Collaboration & team skills

Education

2 - 3 years of relevant experience

Certification in related field of study

Tools

Call centre technology

Contact centre operational processes

Job description

Application Deadline:

05/13/2025

Address:

VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Job Family Group:

Retail Banking Sales & Service

Permanent position: full-time, 37.5hrs per week

Current Work schedule: Candidates must be flexible and available to work Monday to Friday, from 9am to 8pm, and Saturdays from 9am-6pm (on rotation)

Location: Remote

Language Requirements for role: Strong verbal and written language skills in both French and English – Fully bilingual

Start date: June 11th, 2025.

Proactively provides expert advice on mortgage renewal/financing needs, products and solutions to retain and expand share of wallet. Fulfills sales and service activities for customers by following approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.

• Drives the sales process for inbound and outbound customer contacts upon mortgage renewal, through in-depth home financing options.
• Integrates marketing promotions and programs into customer conversations, where appropriate.
• Manages all transactional outcomes of customer contacts or refers to appropriate groups.
• Negotiates home financing pricing ensuring customers feel valued at the same time as profitable transactions.
• Probes to understand customer needs related to mortgage renewal, investment and financing options; provides advice in the best interests of the customer.
• Handles customer contacts in an informed, professional, and efficient manner.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Escalates complex or unresolved customer situations to managers as required.
• Performs any required documentation to ensure customer’s requests are accurately processed.
• May research and investigate lending applications, following established processes.
• Maintains the confidentiality of customer and Bank information.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Between 2 - 3 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience is preferred, not required.
• Knowledge of personal lending and home financing products.
• Knowledge of competitive marketplace and trends in product offerings.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Specialized knowledge.
• Verbal & written communication skills - Good in both French and English.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Salary:

$37,500.00 - $69,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.