Manager, Mental Health Services and Psychiatry (Full-Time, Permanent)

Guelph FHT; Guelph; On-site; CAD 94,000 - 99,000; Full time

Job summary

The Guelph Family Health Team invites a proven manager to lead Mental Health Services and Psychiatry. You will guide operational delivery, drive service integration, and use population health approaches to improve access and outcomes.

A strong background in leadership and collaboration with clinicians is essential, as is experience with digital health tools. This is a full-time permanent role reporting to the Director, Operations & Performance, with a focus on quality improvement, patient

Qualifications

• Undergraduate degree in a regulated health profession, health sciences, public health, health administration, or related field; Master’s degree asset.
• Registration in good standing with a regulatory body, where applicable.
• Minimum five years of clinical experience and five years of progressive management in health care.
• Knowledge of Mental Health Act, PHIPA, and community mental health resources.
• Experience in population health planning, program development/evaluation, quality improvement, and change leadership.
• Proven leadership in workforce planning, recruitment, performance management, and staff development.
• Experience with partnerships across health care, community, and health system organizations.
• Knowledge of health care legislation, privacy, and clinical governance.
• Excellent leadership, communication, and stakeholder engagement skills.
• Experience with TELUS PS SUITE EMR and OCEAN eReferral is an asset.

Responsibilities

• Provide operational leadership for mental health and psychiatry services, aligned with organizational priorities.
• Lead Mental Health Counsellors, psychiatry clinic team, and administrative staff to deliver high-quality, patient-centred care.
• Build effective relationships with physicians, clinical partners, and community organizations.
• Participate in quality improvement and change initiatives to strengthen care delivery and patient safety.
• Lead performance management and staff development through coaching and goal setting.
• Establish, monitor, and report on key performance indicators such as access, wait times, and patient outcomes.
• Oversee risk, privacy compliance, and professional/ethical requirements.
• Identify opportunities for quality improvement and service integration.
• Use population health data to identify gaps and emerging needs.
• Contribute to organizational planning and annual operating plan initiatives.
• Build partnerships to support integrated service delivery and improved outcomes.

Skills

Leadership

Communication

Stakeholder engagement

Population health planning

Education

Undergraduate degree in a health field

Master’s degree asset

Tools

TELUS PS SUITE EMR

OCEAN eReferral

Job description

Manager, Mental Health Services and Psychiatry

Role :

Role: Manager, Mental Health Services and Psychiatry
FTE/Status: 1.0 FTE (Full-Time, Permanent)
Salary Range: $93,539 – $99,236
Reports to: Director, Operations & Performance

About Us :

The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services.

Position Summary :

The Manager, Mental Health Services and Psychiatry provides operational leadership for mental health and psychiatry services at Guelph FHT. This role leads the planning, implementation, evaluation, and continuous improvement of services that support community mental health and well-being. Using population health, quality improvement, and evidence-informed approaches, the Manager identifies emerging needs, develops innovative service models, strengthens service integration, and advances initiatives that improve access, patient experience, and health outcomes.

Key Responsibilities :

• Provide operational leadership for mental health and psychiatry services, aligned with organizational priorities, community needs, and evidence-informed practice
• Lead, mentor, and manage Mental Health Counsellors, psychiatry clinic team members, and administrative staff in the delivery of high-quality, patient-centred care.
• Build effective relationships with physicians, clinical partners, and community organizations to strengthen shared-care processes, referral pathways, and service integration.
• Participate in quality improvement and change initiatives that strengthen care delivery, patient safety, integration, and sustainability of primary care- based mental health programs and services.
• Lead performance management processes and support staff development through regular coaching, goal setting, feedback, and identification of growth opportunities.
• Establish, monitor, evaluate, and report on key performance indicators, including access, wait times, service utilization, quality, patient outcomes, and program performance.
• Oversee clinical and operational risk, patient safety practices, quality standards, privacy compliance, and related professional, ethical, and organizational requirements.
• Identify and lead opportunities for quality improvement, service innovation, and system integration that improve performance and patient outcomes.
• Use population health data, partner feedback, and environmental scanning to identify emerging needs, service gaps, and opportunities.
• Contribute to organizational planning, strategic decision-making, Annual Operating Plan activities, and management team initiatives.
• Build and maintain partnerships with community organizations, health care providers, and system partners to support integrated service delivery and improved outcomes.
• Model the LEADS in a Caring Environment leadership framework and support organizational change and ongoing professional development.

Qualifications :

• Undergraduate degree in a regulated health profession, health sciences, public health, health administration, or a related field; a Master’s degree is considered an asset.
• Registration in good standing with a relevant regulatory body, where applicable.
• Minimum five (5) years of clinical experience and five (5) years of progressive management experience in a health care environment.
• Excellent knowledge of the Mental Health Act, PHIPA, and community mental health resources.
• Demonstrated experience in population health planning, program development and evaluation, quality improvement, community engagement, and change leadership.
• Proven leadership in workforce planning, recruitment, performance management, and staff development.
• Experience developing and maintaining strategic partnerships across health care, community, and health system organizations.
• Strong knowledge of health care legislation, privacy requirements, clinical governance, and evidence-informed practice.
• Excellent leadership, communication, stakeholder engagement, and relationship-building skills.
• Experience with digital health technologies, including TELUS PS SUITE EMR and OCEAN eReferral, is considered an asset.

Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process; please advise Human Resources in advance if an accommodation is required.

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