Manager, Mental Health Services and Psychiatry

Guelph Family Health Team; Guelph; On-site; CAD 94,000 - 99,000; Full time

Benefits offered by this job

Salary with comprehensive benefits

Pension participation

Professional development opportunities

Competitive compensation

Job summary

The Guelph Family Health Team seeks an experienced Manager, Mental Health Services and Psychiatry to provide operational leadership for community MH and psychiatry programs. You will guide planning, implementation, evaluation, and continuous improvement using population health and quality methodologies.

You will lead clinicians, ensure patient-centred care, and collaborate with physicians and community partners to strengthen integration and access.

Qualifications

• Undergraduate degree in a regulated health profession or related field; Master’s degree is an asset.
• Registration in good standing with a regulatory body, where applicable.
• Minimum five years of clinical experience and five years of progressive management in health care.

Responsibilities

• Provide operational leadership for mental health and psychiatry services, aligned with priorities and evidence-informed practice.
• Lead Mental Health Counsellors, psychiatry team members, and staff in delivering high-quality, patient-centred care.
• Build relationships with physicians and community partners to strengthen shared-care and referral pathways.
• Participate in quality improvement and change initiatives to strengthen care delivery and patient safety.

Skills

Leadership

Communication

Stakeholder engagement

Relationship-building

Quality improvement

Population health

Change leadership

Staff development

Strategic partnerships

Data-driven planning

Education

Undergraduate degree in health/related field

Master’s degree (asset)

Tools

TELUS PS SUITE EMR

OCEAN eReferral

Job description

Role: Manager, Mental Health Services and Psychiatry

FTE/Status: 1.0 FTE (Full-Time, Permanent)

Reports to: Director, Operations & Performance

About Us

The Guelph Family Health Team is a not-for-profit, interdisciplinary primary care organization providing comprehensive, team-based care to the community of Guelph and surrounding areas. Our team works collaboratively to improve patient access, health outcomes, and system sustainability through innovative and integrated primary care services.

Position Summary

The Manager, Mental Health Services and Psychiatry provides operational leadership for mental health and psychiatry services at Guelph FHT. This role leads the planning, implementation, evaluation, and continuous improvement of services that support community mental health and well-being. Using population health, quality improvement, and evidence-informed approaches, the Manager identifies emerging needs, develops innovative service models, strengthens service integration, and advances initiatives that improve access, patient experience, and health outcomes.

Key Responsibilities

• Provide operational leadership for mental health and psychiatry services, aligned with organizational priorities, community needs, and evidence-informed practice
• Lead, mentor, and manage Mental Health Counsellors, psychiatry clinic team members, and administrative staff in the delivery of high-quality, patient-centred care.
• Build effective relationships with physicians, clinical partners, and community organizations to strengthen shared-care processes, referral pathways, and service integration.
• Participate in quality improvement and change initiatives that strengthen care delivery, patient safety, integration, and sustainability of primary care- based mental health programs and services.
• Lead performance management processes and support staff development through regular coaching, goal setting, feedback, and identification of growth opportunities.
• Establish, monitor, evaluate, and report on key performance indicators, including access, wait times, service utilization, quality, patient outcomes, and program performance.
• Oversee clinical and operational risk, patient safety practices, quality standards, privacy compliance, and related professional, ethical, and organizational requirements.
• Identify and lead opportunities for quality improvement, service innovation, and system integration that improve performance and patient outcomes.
• Use population health data, partner feedback, and environmental scanning to identify emerging needs, service gaps, and opportunities.
• Contribute to organizational planning, strategic decision-making, Annual Operating Plan activities, and management team initiatives.
• Build and maintain partnerships with community organizations, health care providers, and system partners to support integrated service delivery and improved outcomes.
• Model the LEADS in a Caring Environment leadership framework and support organizational change and ongoing professional development.

Qualifications:

• Undergraduate degree in a regulated health profession, health sciences, public health, health administration, or a related field; a Master’s degree is considered an asset.
• Registration in good standing with a relevant regulatory body, where applicable.
• Minimum five (5) years of clinical experience and five (5) years of progressive management experience in a health care environment.
• Excellent knowledge of the Mental Health Act, PHIPA, and community mental health resources.
• Demonstrated experience in population health planning, program development and evaluation, quality improvement, community engagement, and change leadership.
• Proven leadership in workforce planning, recruitment, performance management, and staff development.
• Experience developing and maintaining strategic partnerships across health care, community, and health system organizations.
• Strong knowledge of health care legislation, privacy requirements, clinical governance, and evidence-informed practice.
• Excellent leadership, communication, stakeholder engagement, and relationship-building skills.
• Experience with digital health technologies, including TELUS PS SUITE EMR and OCEAN eReferral, is considered an asset.

The Guelph Family Health Team offers a competitive compensation package including salary, comprehensive benefits, pension participation, and professional development opportunities.

Equity, Diversity & Inclusion

The Guelph Family Health Team is committed to building a diverse and inclusive workplace that reflects the community we serve. We encourage applications from individuals of all backgrounds and lived experiences and will provide accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Join Our Team

This is an opportunity to contribute to the future of team-based primary care in Guelph, working alongside a collaborative leadership team dedicated to improving health outcomes and strengthening community-based care.

Salary Range: $93,539-$99,236

Guelph FHT is committed to diversity, equity, and inclusion and welcome all qualified applicants to join our team. We accommodate people with disabilities throughout the recruitment and selection process; Please advise Human Resources in advance if an accommodation is required.