Manager, Learning and Development

Scotiabank; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Scotiabank is seeking a Manager of Learning and Development to lead and deliver private banking learning programs across virtual, in-person, and digital modalities. You will partner with internal and external stakeholders to implement changes, manage content, and provide program reporting.

The role requires 3+ years in private banking or learning & development, strong project management, and the ability to design engaging learning experiences.

Qualifications

• 3 years Private Banking, Retail or Commercial banking experience and/or Learning & Development, Sales Effectiveness experience.
• University or community college degree preferred.
• Bi-Lingual (English / French is an asset).
• Knowledge of adult learning principles, and design and development principles.
• Strong communication skills, both verbal and written.

Responsibilities

• Implement content maintenance and integration of new content, align with strategies and deliver modernization.
• Lead design and development, quality control of learning programs for a customer-focused Private Banking culture.
• Lead virtual training sessions and other learning sessions as required.
• Gather feedback from employees and provide coaching and support; identify coaching opportunities.
• Engage with Managers and Directors to guide training program progression and address gaps.

Skills

Private Banking experience

Learning & Development

Sales Effectiveness

Project management

Education

University degree

Tools

Learning Management System

Job description

Title: Manager, Learning and Development

Requisition ID: 274892
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for supporting the development, management and delivery of Private Banking learning programs and changes across all delivery modalities including, but not limited to, virtual classes, face to face classes, eLearning, simulations, videos and podcasts, learning plans and guides, leader guides, and job shadow guides. The Manager will work with internal and external partners and business stakeholders to implement identified changes. This role will also fulfill the program reporting needs and work with the appropriate HR Services group as required.

What you will be doing:

• Responsible for the implementation of content maintenance, the integration of new content, the alignment to new strategies and ongoing learning experience, and delivery modernization
• Contributes to the design and development and takes a lead role in the quality control of learning programs that support a customer focused culture across the Private Banking network
• Leads virtual training sessions and other learning and development sessions as required
• Impacts the quality and delivery of learning programs through leading regular touchpoints with Private Banking employees to gather feedback and provide direct support and coaching
• Responsible for engaging with Managers, Senior Managers and Directors to provide professional guidance in supporting training Program progression, identifying opportunities for coaching and development, and addressing areas of concern
• Takes insights and opportunities from these sessions to address gaps in learning and develop long-term solutions and strategy
• Supports vendor relationships, including the coordination of content development, reviews and approvals, scheduling virtual and in-person sessions, venue contracts and attendance.
• Coordinates with the Learning COE and Learning Management System teams on the implementation of complex and large content creation and/or changes to the existing content in accordance with established guidelines and standards
• Provides ongoing support to the Senior Manager with training content details, reporting on content updates, collaborating with partners in Private Banking, Canadian Banking, RBSC, Contact Centre, product, and technology groups to obtain support and information when required
• Prepares presentations for Senior Manager, senior audiences and partners when required
  Leads regional and national calls to educate and improve learning program engagement by connecting the dots across a wide range of audiences to effectively communicate change and influence adoption
• Develops visuals including learning journey maps, infographics, podcasts, etc. to support learning methodologies and delivery strategies
• Assesses impacts, dependencies, and trade-offs across all learning programs when managing and making changes to the content library, taking all learning assets and the different modalities into consideration
• Creates communications when required and evaluation plans for learning programs and assists in the implementation across the network
• Develops and maintains websites in accordance with the bank standards and guidelines
• Supports the learning program pages across various sites, including day-to-day maintenance, document upload and working with respective partners
• Works with the Learning COE and HR Services to set-up and maintain learning assets and to establish cadence of reports and data from Learning Management System
• Creates and maintains internal learning reports and dashboards
• Maintains training surveys and shares related insights
• Actions and responds to requests received via email inboxes
• Monitors market leading trends and learning best practices to propose enhancements to the learning experience
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of the respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-today business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

• 3 years Private Banking, Retail or Commercial banking experience and / or Learning & Development, Sales Effectiveness experience
• University or community college degree preferred
• Bi-Lingual (English / French is an asset)
• Knowledge of adult learning principles, and design and development principles
• Thorough knowledge of Bank products, services, policies, and procedures
• Credit / Financial analysis experience is an asset
• Strong project management skills and ability to meet deadlines
• Strong communication skills, both verbal and written

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here .