Learning Experience Designer

Scotiabank; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Scotiabank is seeking a Specialist, Learning Experience Designer to develop learning content aligned with established frameworks and regulatory standards. You will design courses for client experience centers, virtual channels, and retail branches, applying ADDIE and accessibility principles to deliver engaging, compliant training.

The role emphasizes collaboration with Learning Delivery teams, content updates, and end-user support while fostering an inclusive, high-performance culture in a

Qualifications

• Post-secondary education in Business, Digital Communications, or Adult Learning is asset.
• Experience as an Instructional Designer or Learning Experience Designer is preferred.
• Advanced knowledge of Articulate Storyline or similar eLearning software.
• Advanced knowledge of Camtasia and Snagit for video editing.
• Advanced knowledge of Accessibility per AODA standards.
• Experience with Learning Management Systems.
• Experience designing and developing digital learning content is a plus.
• Web/HTML design is an asset.

Responsibilities

• Develop learning content based on established learning frameworks.
• Perform ADDIE tasks from start to finish when developing content.
• Assist with creation of facilitation decks.
• Champion usability and accessibility of learning materials.
• Maintain learning programs and provide end-user support.
• Collaborate with Learning Delivery team to deploy courses.

Skills

Instructional design

Learning experience design

ADDIE methodology

Accessibility (AODA)

Digital learning content

Customer-focused training

Education

Post-secondary education in Business, Digital Communications, or Adult Learning

Tools

Articulate Storyline

Camtasia

Snagit

HTML Design

Learning Management Systems

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Front-Line teams across the Client Experience Centers, Virtual and Retail Branch channels by designing and developing learning content that supports the organization’s service, capability‑building, and experience‑enhancement strategies. Ensures all deliverables are created and maintained in alignment with governing regulations, audit protocols, internal policies, and established standards.

As a Specialist,Learning Experience Designer, you will be responsible for developing learning content based on established learning frameworks

Is this role right for you? In this role, you will:

• Understandanddelivera customerfocusedculturetodeepen client relationshipsandleveragebroader Bank relationships, systems, and knowledge.
• Accountableforexecuting changerequestsforupdatedand newtraining content(including, but not limitedtoversion accuracy, request requirements, document review for formatting and language standards, etc.).
• Develop or advise the overall framework, design, strategy of courses, ensuring alignment with learning needs and service level agreements.
• Perform all ADDIE Model tasks from start to finish when developingcontent.
• Assistwith the creation of facilitation decks.
• Championusabilityandaccessibilityof learningmaterialbyutilizingdigitalcreationknowledge to develop accessible digital learning content.
• Maintain learning programs to ensure up-to-date learning content, friendly usability, troubleshooting technical issues, etc. Provides end-user support and resolves low risk inquiries and concerns. Collaborates with the Learning Delivery team to execute courses and maintain existing learning programs.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary education in Business, Digital Communications, or Adult Learning is an asset
• Previous experience as an Instructional Designer or Learning Experience Design role
• Advanced knowledge of Articulate Storyline, and/or other eLearning software
• Advanced knowledge of Camtasia and/or Snagit as video editing software
• Advanced knowledge of developing Accessibility according to AODA standard
• Previous experience in Learning Management Systems
• Previous experience in designing and developing digital learning content preferred
• Web/ HTML Design is an asset

Working Conditions

• Workinastandardoffice-basedenvironment
• Theincumbentmustworkundertightdeadlines,conflictingprioritiesandchangingprojectrequirements
• Mustbeableto reactquicklyto resolveproblemsandworkovertimeonmany occasionstomeet project deadlines

Location(s): Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here .