Senior Manager Business Transformation, Performance Enablement - Toronto, ON

Scotiabank; Toronto; On-site; CAD 115,000 - 150,000; Full time

Job summary

Scotiabank in Toronto, ON is seeking a Senior Manager, Business Transformation, Performance Enablement to drive organizational change across front, middle, and back office. You will coordinate transformation workstreams, apply agile practices, and establish governance to ensure timely delivery of initiatives aligned with business strategies.

The role requires strong project management, stakeholder engagement, and deep knowledge of Canadian banking.

Qualifications

• Post-secondary education, BA or MBA is preferred.
• Strong understanding of the Commercial Banking business lines including policies and processes, servicing models and products.
• Thorough knowledge of Canadian Banking strategy and business objectives.
• Strong knowledge on a wide range of current market delivery segments and emerging technologies.
• Strong organizational skills to co-ordinate and prioritize a number of concurrent projects.
• Strong negotiation and influencing skills to obtain agreement within Commercial Banking business lines and various Partners.
• Through knowledge of Executive Office working environment including Partners and various business lines.
• Through understanding of internal/external/Audit/Compliance procedures.
• Strong project management experience including project planning and tracking.
• Strong written and verbal communication skills with proven ability to engage stakeholders.
• Thorough knowledge of word processing, spreadsheet and powerpoint presentation applications.

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Drives the design, coordination and implementation of organizational transformation and enablement across front, middle and back office to ensure successful execution.
• Apply agile project and program methodology to advance organizational design and enablement outcomes amid changing priorities.
• Coordinate key transformational activities and workstream leads to align to timelines and outcomes.
• Establish governance and operational framework for the transformation program.
• Communicate scope and deliverables to stakeholders.
• Work with multiple stakeholders to ensure timely execution of program components.
• Secure consensus and engagement from stakeholders.
• Lead cross-functional teams (IT&S, Operations, GRM) and deploy resources effectively.
• Report progress to senior management and escalate issues with recommendations.

Skills

Commercial Banking knowledge

Canadian Banking strategy

Market delivery segments

Emerging technologies

Organizational design and enablement

Project management

Negotiation and influencing

Executive Office experience

Compliance procedures

Communication skills

Office software (Word/Excel/PowerPoint

Education

BA or MBA

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

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Title: Senior Manager Business Transformation, Performance Enablement - Toronto, ON

Requisition ID: 270542

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Drives the design, coordination and implementation of organizational transformation and enablement across front, middle and back office to ensure successful execution by:
• Applying agile project and program methodology to advance organizational design and enablement outcomes amid constantly changing and occasionally conflicting priorities
• Coordinate key transformational activities and workstream leads to ensure each phase aligns to agreed timelines, capacity and organizational outcomes
• Establishing the governance and operational framework for the overall transformation program to align workstreams, decision rights and accountabilities
• Effectively communicating the scope and anticipated outcomes and deliverables to all project stakeholders
• Working collaboratively with multiple stakeholders both inside and outside Commercial Banking to ensure timely execution of all program components
• Securing consensus, alignment and engagement from stakeholders
• Conducting external research, field observations and keeping abreast of competitor positions and changing market influences
• Developing unique approaches and customized solutions for business banking customers
• Identifying enabling technology needs and solutions and related training needs
• Supporting the communication strategy and change management effort to communicate changes in current workflow processes, disciplines and systems that support the ongoing development and implementation of the workflow automation tool by:
• Identifying tactical responses to negative trends or problems
• Establish reporting mechanisms to track and monitor progress and metrics to measure success
• Lead cross-functional teams, without direct authority, including IT&S, Operations and GRM, and ensure effective deployment of resources by:
• Ensuring that expectations, accountabilities, objectives and goals are effectively communicated
• Build team competence with partner support and endorsement
• Timely communicating to multiple stakeholders on progress and issues
• Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required.
• Reporting to senior management the progress and escalating issues with recommendations and solutions to consider.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team

Reporting Relationships - Director- Business Transformation

Dimensions

Position is both strategy focused and execution oriented. The scope is diverse and complex and requires expertise collaboration and drive. The incumbent will be involved with cross functional project/implementation teams and use negotiation/influencing skills to ensure progress and delivery on a timely basis. The incumbent is expected to independently manage her/his own time and resolve or elevate any issues promptly. Measurement criteria include achievement of key metrics, project delivery and budgets as determined. The environment is fast paced and demanding and will at times require priorities be re-adjusted to accommodate urgent requests. This requires an individual who possess a high level of flexibility and adaptability.

Education / Experience / Other Information

Education:

• Post-secondary education, BA or MBA is preferred

Skills/Work Experience:

• Strong understanding of the Commercial Banking business lines including policies and processes, servicing models and products
• Thorough knowledge of Canadian Banking strategy and business objectives
• Strong knowledge on a wide range of current market delivery segments and emerging technologies
• Strong organizational skills to co-ordinate and prioritize a number of concurrent projects
• Strong negotiation and influencing skills to obtain agreement within Commercial Banking business lines and various Partners
• Through knowledge of Executive Office working environment including Partners and various business lines
• Through understanding of internal/external/Audit/Compliance procedures
• Strong project management experience including project planning and tracking
• Strong written and verbal communication skills with proven ability to engage stakeholders
• Thorough knowledge of word processing, spreadsheet and powerpoint presentation applications
• A high degree of flexibility to adapt to a wide variety of tasks

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.