Manager, Human Resources Operations

Bethany Care Society; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

Bethany Care Society is seeking a Manager, HR Operations to lead HR strategies aligned with their mission. This role involves overseeing HR operations, engaging with leadership, and ensuring compliance with labour relations. The ideal candidate will have extensive HR experience, strong analytical skills, and a commitment to employee well-being.

Benefits

Generous vacation and leave time

Competitive salaries and benefits

Retirement savings programs

Qualifications

• 7+ years’ progressive HR experience, including Labour & Employee Relations.
• 2+ years in a management role.
• Healthcare experience is an asset.

Responsibilities

• Accountable for development and delivery of HR priorities.
• Engaging leaders across departments to support people objectives.
• Investigating employee misconduct and ensuring policy compliance.

Skills

Analytical skills

Communication skills

Leadership

Education

Bachelor’s Degree in Human Resources

Chartered Professional in Human Resources (CPHR)

Tools

Excel

HRIS platforms

Job description

About Bethany

Bethany Care Society (Bethany) is one of Western Canada's largest faith-based, not-for-profit providers of care, housing, and community services for seniors and adults with disabilities. For over 75 years, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. We create caring communities to help Albertans age well.

Why Bethany?

Bethany has been recognized as an Alberta Top Employer for 15 years due to our investment in employee programs. We offer top-ups for maternal leaves, generous vacation and leave time, competitive salaries, benefits, and retirement savings programs. We are committed to employee well-being and community contribution. We invest in our people because they are the reason for our success.

For more information, check out this video about:

• INTERNAL APPLICANTS
• Internal applicants must utilize their Key Accountabilities

Reporting to the Executive Director-Human Resources, the Manager, HR Operations, is responsible for developing and delivering the Human Resources priorities aligned with Bethany’s strategic Business Plan. This role ensures Bethany achieves its vision, mission, and values. Acting as a partner to the Operations Leadership Team and Site Administrators, the Manager provides strategic workforce solutions and ensures HR operational commitments support resident and tenant care. Leading a team of 7 HR members, the Manager oversees:

• Labour & Employee Relations
• Recruitment and Retention
• Processes, Procedures, and Service Level Agreements

What You Will Do

Accountable for the development, reporting, and delivery of HR priorities for Bethany’s strategic business plan. Performance measures include:

• Engaging leaders across departments to support people objectives and business priorities
• Preparing quarterly reports for the COO, Quality, Ethics and Safety Committee, and organizational Business Strategy

Accountable for the strategic development and delivery of Bethany’s HR Operations. Performance measures include:

• Ensuring labour relations activities align with Bethany’s Labour Strategy
• Providing guidance to HR teams and sites
• Staying informed of industry and provincial labour activity and sharing impacts on Bethany’s Labour Strategy
• Building relationships with industry professionals to stay informed of HR best practices in Continuing Care
• Identifying opportunities to improve operational efficiencies
• Ensuring consistent application of policies, collective agreements, procedures, and standards
• Investigating employee misconduct, respect in the workplace, conflict of interests, safety, and resident care concerns
• Building meaningful relationships with stakeholders with confidence and customer service orientation
• Developing talent strategies to attract and retain high performers and healthcare workers
• Overseeing engagement initiatives like Top Employer, Scholarships & Awards, and exit interviews
• Informing Executive Leadership of emerging HR operational issues
• Supporting legal counsel with sensitive files and litigation preparation
• Coordinating workflow activities of direct reports
• Maintaining high performance standards and service excellence
• Utilizing external consultants when appropriate and managing these relationships

What You Bring :

• Bachelor’s Degree in Human Resources or equivalent experience
• Chartered Professional in Human Resources (CPHR) preferred
• 7+ years’ progressive HR experience, including Labour & Employee Relations and Talent Acquisition
• 2+ years in a management role
• Healthcare experience is an asset
• Experience in complex ability, accommodation, and performance management case management
• Experience in multi-site, multi-union workplaces is an asset
• Strong analytical skills, proficiency in Excel and HRIS platforms
• Excellent verbal and written communication skills