Manager Front End - FreshCo Hamptons

FreshCo / FreshCo Chalo; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

FreshCo in Calgary is seeking an experienced front-end department supervisor to lead cashiers and service clerks, drive operational excellence in merchandising, inventory, and customer relations, and develop a high-performing team aligned with local market needs.

You will manage scheduling, training, budget oversight, and ensure OH&S and Food Safety compliance while delivering budgeted KPIs and a superior shopping experience for customers.

Qualifications

• High school diploma is required.
• Minimum of 18 months of experience in the front-end department.
• Ability to work independently in a fast-paced environment.
• Above average communication skills (oral and written).
• Full knowledge of department operations and skills.
• Proficient use of Microsoft Office Suite.

Responsibilities

• Provide leadership to cashiers and service clerks in the front-end department.
• Coach and develop team to deliver exceptional customer service and shopping experiences.
• Manage scheduling, recruitment, performance management and training.
• Communicate operational requirements and changes to front-end staff.
• Ensure department operates to meet budgeted financial results and KPIs.
• Balance cash office and process payroll records and invoices (as applicable).
• Maintain OH&S, Food Safety, and other regulatory requirements.

Skills

Front-end leadership

Communication

Independent working

MS Office proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

Ready to start fresh?

Held responsible for the overall operation of the front-end department including providing management and leadership to the cashiers, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.

Here’s where you’ll have an impact:

• Create a coaching and development culture for all department employees, which embraces a passion for food
• Manage department personnel which includes scheduling, recruitment, performance management and training
• Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide customer service to meet customer needs
• Merchandises front end racks and fixtures along with ordering of product
• Order and maintain inventory
• Process and resolve customer concerns and requests
• Execute winning conditions
• Execute SMART Initiatives
• Ensure all applicable company policies and procedures are communicated and adhered
• Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
• Perform department administrative duties as required
• Manage department budget
• Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
• Balance cash office according to company policies and procedures
• Perform negative tracking proceduresIdentify and correct cash discrepancies
• Submit payroll records and process invoices
• Thoroughly understand all relevant company programs, attend training as required
• Be known as the employer of choice by actively supporting an environment of employee engagement
• Coordinate maintenance of department equipment and repairs

What you bring to the table:

• High school diploma
• Minimum of 18 months of experience working in the front-end department
• Ability to work independently in a fast-paced environment
• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft office suite