Front End - Supervisor Front End II

Sobeys; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

Sobeys is seeking a Front-End Supervisor in Calgary to supervise the department, coach staff, and ensure a superior customer service experience. You will act as the go-to person when the Department Manager is unavailable, promoting customer loyalty and staff engagement.

You will lead by example, schedule shifts, monitor sales data, and ensure compliance with SOPs and safety guidelines while driving a positive shopping environment for customers.

Qualifications

• High School Diploma required.
• Minimum 12 months of retail experience.
• Ability to manage staff and supervise daily operations.

Responsibilities

• Keep work areas clean and presentable.
• Stay current with weekly in-store specials and pricing.
• Ensure accurate labeling following pricing strategies.
• Lead department and act as go-to person in the absence of management.
• Recruit, train, motivate, and coach employees with regular feedback.

Skills

Customer service

Staff coaching

Leadership

Independent work

Education

High School Diploma

12 months retail experience

Job description

Ready to start fresh?

The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department and staff and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

• Always keep work area clean and presentable
• Remain current with weekly and in-store specials
• Ensure accurate labeling of products through adherence to company pricing strategies
• Foster a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Run, monitor and analyze sales data reports
• Monitor and ensure compliance with SOP, OH&S, food safety and other corporate initiatives
• Monitor execution of company inventory control procedures
• Lead department in accordance with company presentation standards
• Act as the departmental "go-to" person in charge of department, when required
• Recruit, train, develop, motivate and coach employees, and provide regular feedback to support the department leadership team
• Schedule and monitor breaks, back-ups, and other departmental activities
• Participate in the final inventory calculations
• Follow store lock-up procedures, when required
• Other duties as required

What you bring to the table:

• Full knowledge of department operations and skills
• Ability to work independently in a fast-paced environment
• Ability to work a variety of shifts including evenings and weekends

Education

• High School Diploma
• Minimum 12 months experience