Front End - Clerk Department Second Front End

Sobeys; Bedford; On-site; CAD 65,000 - 85,000; Full time

Job summary

Sobeys in Canada seeks a Front End Supervisor to lead the front-end department, coach staff, and optimize service and operations. You will drive customer satisfaction, merchandising excellence, and budgeted results while fostering employee engagement.

The role requires 18 months of front-end experience and a high school diploma, with proficient use of Microsoft Office and strong communication skills. This position is on-site with local market responsibilities.

Qualifications

• Proven leadership experience in a retail front-end setting
• Excellent verbal and written communication skills
• Ability to coach and develop staff in a fast-paced environment
• Strong knowledge of retail operations and merchandising
• Proficient with Microsoft Office suite

Responsibilities

• Lead and coach front-end staff to deliver superior customer service
• Schedule, recruit, performance manage and train front-end team
• Communicate operational requirements to department employees
• Manage inventory, merchandising, and cashier operations to meet KPIs
• Balance cash operations and payroll responsibilities as required
• Coordinate maintenance and continuous improvement initiatives

Skills

People leadership

Communication

Operations knowledge

Microsoft Office

Navistor

Education

High school diploma

Tools

Navistor

Job description

Ready to start fresh?

Responsible to support the front-end manager in the overall operation of the front-end department including providing management and leadership to Front End staff. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Work closely with the Front-End Manager to coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

People Leadership

• Create a coaching and development culture for all department employees, which embraces a passion for food
• Manage department personnel which includes scheduling, recruitment, performance management and training
• Responsible for ensuring the communication of operational requirements/changes to front-end department employees

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide customer service to meet customer needs
• Merchandises front end racks and fixtures along with ordering of product
• Order and maintain inventory
• Process and resolve customer concerns and requests
• Execute winning conditions
• Execute SMART Initiatives

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered
• Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained

Financial

• Perform department administrative duties as required
• Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
• Balance cash office according to company policies and procedures
• Perform negative tracking procedures through Navistor
• Identify and correct cash discrepancies
• Perform payroll functions
• Personal/ Professional Development
• Thoroughly understand all relevant company programs, attend training as required
• Maintain knowledge of current industry trends
• Employee Engagement
• Be known as the employer of choice by actively supporting an environment of employee engagement

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• As requested by company

What you bring to the table:

• Ability to work independently in a fast-paced environment
• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite
• Full knowledge of total store operations and skills
• High school diploma
• Minimum of 18 months of experience working in the front-end department