Front End - Assistant Department Manager Front End

Thrifty-Foods; Nanaimo; On-site; CAD 42,000 - 62,000; Full time

Job summary

Thrifty-Foods is seeking an Assistant Front End Manager to support the Front-End Manager in running the department efficiently and within budget in a fast-paced retail environment in Canada. You will lead, coach and train staff to deliver outstanding customer service, ensure food safety and OH&S compliance, and contribute to inventory, merchandising and labor cost management.

The role emphasizes coaching and development, staff selection and training, and maintaining a high level of customer

Qualifications

• Minimum of 12 months of retail store experience.
• Exposure to reading and analyzing financial reports, and budgets.
• Ability to work independently in a fast-paced environment.
• Above average skills (oral and written).
• Good work ethic and ability to multitask.

Responsibilities

• Lead, coach, motivate and train staff to achieve customer service goals.
• Assist in scheduling and labour cost control.
• Manage budgets, inventory, presentation and merchandising.
• Foster customer loyalty and engagement.
• Ensure OH&S and food safety compliance.
• Provide superior customer service.
• Communicate operational requirements to department staff.

Skills

Retail experience

Customer service

Communication skills

Multitasking

Education

High School Diploma

Job description

Ready to start fresh?

The Assistant Front End Manager supports and assists the Front-End Manager in the efficient and fiscally responsible operation of the department. The Assistant Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, adherence to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Assistant Manager assists in scheduling, management of labour costs, budgets, inventory control, presentation and merchandising, and in the hiring and training of staff. The Assistant Manager will foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll have an impact:

• Support a coaching and development culture for all employees, which embraces a passion for food
• Demonstrate outstanding leadership, while serving as a role model
• Assist in managing employees including selection, orientation, training and development, performance management, succession planning and compensation
• Communicate operational requirements/changes to department employees
• Customer Offering
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate growth in product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
• Policy/ Regulatory Adherence
• Monitor the implementation of all corporate policies, initiatives, and Standard Operating Procedures, including timely and accurate submission of all relevant documentation as required
• Ensure OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
• Financial
• Assist the Department Manager in achieving financial targets and maximizing sales and margins, including forecasting, variance analysis and correction, and labour cost control
• Support with managing the department budget
• Personal/ Professional Development
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends
• Employee Engagement
• Supports an environment of employee engagement
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as require

What you bring to the table:

• High School Diploma
• Minimum of 12 months of retail store experience, in applicable department
• Exposure to reading and analyzing financial reports, and budgets
• Ability to work independently in a fast-paced environment
• Above average skills (both oral and written)
• Good work ethic and ability to multitask