Manager Freight Claims

Canadian Pacific Railway; Winnipeg; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Benefits package

Pension/retirement plans

Employee share purchase plan

Performance incentives

Fitness subsidy

Job summary

CPKC, North America’s first transnational railroad, seeks a Manager, Freight Claims & Damage Prevention to lead a critical function that safeguards the company’s financial interests and ensures superior customer service across Canada and the U.S.

You will oversee end-to-end investigations, fair liability determinations, settlements, and risk-reduction initiatives while driving data-driven process improvements and technology enhancements.

Qualifications

• Bachelor's degree in Business, Supply Chain, Transportation, Logistics, Risk Management, Law, or a related field.
• Minimum 5 years of experience in freight claims, transportation liability, risk management, supply chain, logistics, or insurance claims.

Responsibilities

• Lead CPKC's Freight Claim Center, overseeing all commodity loss, damage, and delay claims across the Canadian and U.S. network.
• Manage the end-to-end investigation, assessment, and resolution of freight claims to ensure fair liability determination and timely claim closure.
• Protect CPKC's financial interests by minimizing liability exposure, improving third-party recoveries, and reducing litigation risk.
• Negotiate claim settlements with customers, third parties, and connecting rail carriers while maintaining strong business relationships.
• Provide leadership, coaching, and development for a team of unionized and non-unionized employees, fostering a high-performance culture.
• Drive continuous improvement through data analysis, root cause identification, process optimization, and technology enhancements.
• Establish departmental objectives, monitor performance metrics, and conduct regular audits to ensure compliance and operational excellence.
• Partner with Operations, Legal, customers, industry stakeholders, and executive leadership on freight claims and liability matters.
• Support incident and derailment response efforts through commodity assessments, field investigations, and reporting as required.
• Champion the strategic direction of freight claims and damage prevention programs, delivering best-in-class service while optimizing CPKC's commodity liability outcomes.

Education

Bachelor's degree in Business, Supply Chain, Transportation, Logistics, Risk Management, Law, or a related field

Job description

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As the Manager, Freight Claims & Damage Prevention, you will lead a critical function that protects CPKC's financial interests and supports exceptional customer service across North America's only single-line rail network connecting Canada, the U.S., and Mexico. Overseeing the resolution of commodity freight loss, damage, and delay claims, you will drive fair and timely outcomes, optimize liability decisions, and develop proactive strategies to prevent future losses. Working closely with customers, operations, and business leaders, you will help strengthen relationships, reduce risk, and deliver measurable value to the organization through strategic leadership and operational excellence.

POSITION ACCOUNTABILITIES:

• Lead CPKC's Freight Claim Center, overseeing all commodity loss, damage, and delay claims across the Canadian and U.S. network


• Manage the end-to-end investigation, assessment, and resolution of freight claims to ensure fair liability determination and timely claim closure


• Protect CPKC's financial interests by minimizing liability exposure, improving third-party recoveries, and reducing litigation risk


• Negotiate claim settlements with customers, third parties, and connecting rail carriers while maintaining strong business relationships


• Provide leadership, coaching, and development for a team of unionized and non-unionized employees, fostering a high-performance culture


• Drive continuous improvement through data analysis, root cause identification, process optimization, and technology enhancements


• Establish departmental objectives, monitor performance metrics, and conduct regular audits to ensure compliance and operational excellence


• Partner with Operations, Legal, customers, industry stakeholders, and executive leadership on freight claims and liability matters


• Support incident and derailment response efforts through commodity assessments, field investigations, and reporting as required


• Champion the strategic direction of freight claims and damage prevention programs, delivering best-in-class service while optimizing CPKC's commodity liability outcomes

POSITION REQUIREMENTS:

• Bachelor's degree in Business, Supply Chain, Transportation, Logistics, Risk Management, Law, or a related field


• Minimum 5 years of experience in freight claims, transportation liability, risk management, supply chain, logistics, or insurance claims

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package


• Competitive company pension and/or retirement plans


• Employee share purchase plan


• Performance incentive plan


• Annual fitness subsidy

PRE-EMPLOYMENT REQUIREMENTS:

• Criminal history check


• Education verification


• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).