Manager, Facilities Performance & Quality [IFM - Roving]

Compass Group Canada; Mississauga; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Health Benefits

Great Place to Work

Learning & Career Opportunities

Employee Assistance Program

Job summary

Compass Group Canada is seeking a Manager to lead service delivery across IFM sites in Canada. The role emphasizes strong leadership, client relations, and adherence to health and safety standards while driving continuous improvements.

The ideal candidate brings 5+ years in leadership, 1–2 years in Health & Safety, and 2+ years in a training role related to IFM services. A proactive, organized approach will help manage multiple priorities and achieve QA goals.

Qualifications

• Minimum 5 years in a leadership role.
• Minimum 1–2 years in Health & Safety.
• Minimum 2 years in a training role relevant to IFM services.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Experience in identifying opportunities for continuous improvement.
• Experience working in a fast-paced environment.
• Strong written, presentations and verbal communication skills.
• Strong computer skills with Microsoft Office.
• Valid driver’s license and driving record in good standing.
• Management of IFM Services with proven ability to meet or exceed client expectations and QA standards is considered an asset.
• Certification as a JHS Member is considered an asset.

Responsibilities

• Support positive relationship with site leadership & exposure to clients through required schedule visits to discuss areas of concern, and report on deficiencies to DM leadership team.
• Audit execution of IFM services and support building of training programs and other corrective actions. Perform scored audits and re-audits of units.
• Ensure the sites align with the Health & Safety protocols, requirements, audits and training materials.
• Work proactively in the region to identify trends and to then work in conjunction with RD and VP and site operations team to drive the necessary improvements.
• Develops training and education materials and tools, delivering to the site management.
• Suggest initiatives for improvements to productivity or service levels.
• Supports worksite inspections as required and ongoing basis to ensure the delivery of services is consistent with the work specifications and required standards.
• Performs other assigned duties as needed or directed by the VP and/or RD.

Skills

Leadership

Health & Safety

Training

Communication

Problem solving

Time management

Tools

Microsoft Office

Job description

The salary range for this position is $65,000 to $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

Role

Now, If You Were To Come On Board As Our Manager, We’d Ask You To Do The Following For Us

• Support positive relationship with site leadership & exposure to clients through required schedule visits to discuss; areas of concern, and report on deficiencies to DM leadership team.
• Audit execution of IFM services and support building of training programs and other corrective actions. Perform scored audits and re-audits of units
• Ensure the sites align with the Health & Safety protocols, requirements, audits and training materials.
• Works proactively in the region to identify trends and to then work in conjunction with RD and VP and site operations team to drive the necessary improvements.
• Develops training and education materials and tools, delivering to the site management.
• Suggest initiatives for improvements to productivity or service levels.
• Supports with worksites inspections as required and ongoing basis to ensure the delivery of services is consistent with the work specifications and required standards.
• Performs other assigned duties as needed or directed by the VP and/or RD.

Think you have what it takes to be our Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum experience of 5 years in a leadership role.
• Minimum experience of 1-2 years in Health & Safety.
• Minimum experience of 2 years in a training role relevant to IFM services
• Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills.
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Experience working in a fast-paced environment
• Strong written, presentations and verbal communication skills.
• Strong computer skills with knowledge of Microsoft Office
• Valid driver’s license and driving record in good standing.
• Management of IFM Services with proven ability to meet or exceed client expectations and QA standards is considered an asset.
• Excellent facilitation skills
• Certification as a JHS Member is considered an asset.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.